Discoteca Entourage

Dear Rooftop Owner and Management, and anyone thinking about coming to this venue. ⚠️Please Note‼️ I wanted to share my experience because I genuinely believe your venue has potential, but unfortunately, the poor customer service from your staff completely ruined what was supposed to be a fun night out and even your business profit 💵💰💶 I planned a night out with my cousins and contacted Rooftop through Instagram because my calls and WhatsApp messages were never answered. Communication was already difficult, with very slow response times, but I eventually managed to reserve a table for six people. I was clearly informed that the table minimum was $200. The first red flag 🚩 was being told that even with a reservation, entry was not guaranteed. 🤔That makes very little sense. The purpose of making a reservation is to secure entry and avoid uncertainty. When we arrived for our reservation, we were a group of exactly six people. The rude unprofessional employee at the entrance asked for my name and reservation confirmation, which I gladly provided. He then insisted that I had brought extra people beyond my reservation. This was confusing because we were exactly six people. When I asked him who the “extra people” were, he could not provide a clear explanation and instead acted as though he was doing me a favor by allowing us to enter. Stating “for this time I will make an exception “ His attitude was rude, accusatory, condescending, dismissive, and completely unprofessional. Once inside, things only got worse. We were seated and approached by a waitress who repeatedly rushed us to order even after we explained that we needed a few minutes to decide. When it was time to place our order, we were suddenly told that the table minimum was $250 instead of the $200 that had been confirmed to me in writing. I showed the screenshot of the conversation where your staff had clearly stated the $200 minimum, but the waitress continued insisting on the higher amount. At that point, it was no longer about the extra $50. We came prepared to spend money and enjoy our evening. What ruined the experience was the combination of rude treatment, poor communication, and what felt like an attempt to change the agreed-upon price once we arrived. As a result, we decided to leave. Ironically, no one else ended up taking that table. In trying to collect an additional $50, your staff lost far more than that. They lost the revenue from our entire group, potential repeat customers, and positive word-of-mouth recommendations. But your staff definitely earned this review. Tourism in El Salvador continues to grow, and visitors are looking for places where they can enjoy themselves and feel welcomed. Unfortunately, our experience was the opposite. After reading previous reviews, I wanted to give Rooftop the benefit of the doubt, but sadly my experience matched many of the complaints already being reported. The venue itself is beautiful, but the customer service is among the worst I have experienced. People come to your establishment to spend money and have a good time—not to be treated with disrespect or made to feel like they are begging for service. I hope management takes these concerns seriously because the problem is not the venue; it is the staff representing it. If you’re reading this review, please don’t waste your time and money. Find other venues with way better music prices and welcome vives for ALL. This is not what real Salvadoran hospitality and customers service is about. No ⭐️ at all.

We went to the club very early so there were not as many people at that point of time. We stayed for some time and left but we enjoyed the time there. The decorations were cute and they had good music and some people were dancing as well. I think it is definitely worth it to check it out.

Too crowded young kids

Our experience at Rooftop Bar was honestly ridiculous and deeply disappointing. We arrived when there was literally a few people in line, but only people being told they needed a reservation made 10 days in advance were us, the two Black women. Meanwhile, other guests behind us were being allowed in without the same questions or treatment. The whole interaction felt less about “policy” and more about selectively deciding who they wanted inside based on appearance and race. Instead of being helpful or explaining the reservation process professionally, staff acted dismissive and refused to provide any useful information. What made it worse was how obvious the double standard was. If reservations were truly required, everyone should have been treated equally. That was clearly not the case. And honestly, this is not Ibiza. I’ve gone clubbing in Ibiza — one of the most famous nightlife destinations in the world — and it was easier to get into clubs there than this place with an empty entrance pretending to be ultra-exclusive. I’ve been living in El Salvador for the past 8 months as an expat, and this was one of the most disrespectful nightlife experiences I’ve had. Trust the other reviews mentioning selective entry and discrimination — our experience matched them exactly. There’s a difference between having standards and treating people disrespectfully. Rooftop Bar clearly doesn’t know the difference.

My friend had shorts on and they wouldn’t let him in (understandable) , but they told us the cover prices so we went back to our air bnb and had him change and came back. Upon getting there again the guy once again didn’t let us in because you have to “reserve 2 days in advance”??, just wasting our time, even after I explained we could pay more on the cover or get a section. The “nightlife” here in El Salvador is very bad unfortunately. I recommend going to La 20 or a local bar with a good atmosphere , save money and time .

Save yourself time and go to la 20 or any other place. You will not go in if you are not part of the wannabe rich club. Doesn't matter how much money you have

I wouldn't recommend this place they discriminate you hard, doesn't matter how much money you have.

OKAY this is how it is , this place is not for tourists, is like a social club for the kids of the rich people, i won't say racist they just discriminate you, yes I get it, if you are coming from the us ,we are use to party and yes dress appropriately but is more about if you can pay, here they really don't care, they have some nasty guards that probably have 5 bucks on their wallet telling you you cannot come in . It is what it is , just go to a normal place, is not even worth it, they dont care about making money is more about something else.