Cincinnati Marriott at RiverCenter
Visitors frequently praise the exceptional customer service from staff members like Doris, Sidney, Will, and Justice, who are noted for their helpfulness and going above and beyond. However, some guests have experienced issues such as power outages affecting room amenities and repeated false fire alarms, with one reviewer calling the breakfast awful and waitstaff inattentive.
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via Stay22Su questo posto Cincinnati Marriott at RiverCenter
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Favorite place to stay in Cincinnati metro. Gorgeous river and downtown views and convenient location to quickly head up I-71 or 75. I love watching birds in the river and seeing the barges go by at night. Some of the rooms could use updating, but the cleanliness and service are always perfect.
This is one of the best hotels I've ever stayed! Clean Organized Modern architecture Very friendly staff Very close to the bridge to walk into Cincinnati, OH Great view of the river and reds stadium Great accomodations for large groups Lobby has lots of space for large groups to be able to be social Comfortable bed and pillows Great gym! Only not good was the parking garage - but that is out of Marriott control
The Cincinnati Marriott at RiverCenter is a modern, luxurious property in Covington, Kentucky featuring stunning views of the Cincinnati skyline. General Manager Mike Hogan has assembled an attentive, caring team who takes personal responsibility for exceeding guest expectations. Everyone is super friendly and helpful, especially AGM Jackson Weber, who went WAY above and beyond the call of duty to upgrade my room and accommodate a few special requests. Occasionally, we meet people who are extraordinarily good at relating to people...Jackson is that guy! After a two minute phone call a week before our arrival, he completely understood my needs and treated me like an old friend. Travel can be exhausting so it's refreshing to be embraced so warmly by a team who truly cares about making you comfortable. We live in a business world rife with hollow rhetoric about excellent customer service...how refreshing to experience the real thing. I feel like the Cincinnati Marriott at RiverCenter is my home away from home. Mike, Jackson and this wonderful team represent the essence of what makes Marriott the best in the hospitality business. Thanks again for everything...we can't wait to return!
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Last updated on 3 settembre 2026