Homewood Suites by Hilton Pittsburgh Downtown

The hotel itself was clean and the location was convenient. However, as a Hilton Diamond member for over 10 years, I was disappointed with the level of service. I submitted a late checkout request through the app and never received a response there. When I asked at check-in, the interaction felt dismissive rather than welcoming. The next day, after oversleeping slightly past checkout, I was informed that additional charges would apply if I remained past 1 PM. I understand that late checkout is subject to availability and that policies must be enforced, but the communication throughout my stay lacked the hospitality and professionalism I’ve come to expect from Hilton properties. While the room itself was fine, the guest service experience makes it unlikely that I will return to this location.

Here's a stronger Google review version: This used to be my favorite hotel in Pittsburgh. I travel frequently for business, stay for at least a week each trip, and this was my 4th stay here. Unfortunately, this visit was by far the worst experience I've had. The rooms themselves are good, but the service is absolutely terrible. During my entire week-long stay, housekeeping cleaned my room only once. When I requested room service and cleaning, I was told they only clean rooms once per week. Seriously? For a hotel charging these rates, that's unacceptable. My room became a complete mess because of this ridiculous policy. The staff was also very rude and unhelpful. I requested a late checkout as a loyal returning customer and was flatly told I had to leave by 12:30 PM. There was no effort to accommodate me, no appreciation for my loyalty, and no customer service whatsoever. I've stayed here multiple times because I genuinely liked this hotel, but this experience completely changed my opinion. Poor management, poor service, and a complete lack of respect for returning guests. They ruined what should have been another enjoyable business trip. Very disappointed.

Great overall experience, room was pricey due to a local convention. But would highly recommend, its with walking distance of all the strip stores and there is plenty of entertainment.

Great hotel but too pricey for my liking. Only here because of a wedding.

My stay was mostly comfortable. The toilet stopped working on my 2nd day. I requested twice for maintenance. I had to threaten to give a bad review before a maintenance worker arrived. After checkout, I never received a link to give a review like I usually do after my stay at other Hiltons. I guess they don't send links for reviews to customers that they know are dissatisfied and will possibly give a bad review.

Would have given five stars but the hotel is missing the mark in a few areas. 1) Arrived at 230pm and room was ready but they wouldn’t let us check in until exactly 3pm. 2). Was told kitchen was fully stocked with dishes. Room occupancy was 4 people There was one plate, no bowls, no spoons, a lid for a saucepan but no pan. They make you ask for dishwashing liquid and sponge at front desk rather than stocking in room. Such a simple solution for cleaning staff to quickly inventory between each stay. 3). Constant trouble with tv. Was told to unplug and plug back in which did work but then constant buffering and freezing throughout stay. 4). Terrible pillows. Bring your own if you can. 5). Microwave was missing the glass turntable 6). Threshold in shower is a problem allowing water to splash onto bathroom floor. Need to cover floor with a towel so you don’t slip when getting out. Front desk staff were pleasant, room was comfortable, clean and very quiet, public areas well maintained, free breakfast was good, location convenient and parking great.

Absolutely Wonderful! The hotel management and folks at the front desk fully put themselves into it, and it shows!! Special Shouts to Thomas, Shauni, and Odetia -Ever Personable, Professional, and Proficient, they made the vital difference in our stay. Especially Appreciate their and Homewood's happily accommodating of well-behaved dogs💛

NFL Draft 2026 week & weekend! I had a great time in the strip district and so did my family. Plenty of things to do and places to eat and site see!

A short and delightful walk away from the heart of the Pittsburgh Strip Dristrict!