Persad Center

I am a case manager and have attempted multiple times to reach out by phone and email to enroll a client into services. The receptionist even sent out a high priority message to scheduling and I still have not received a call back.

I spent months waiting for a call that I never received, called several times and was sent to voicemail every single time, and then spent several months waiting for a response to said voicemail. When finally I gained a position with a therapist, I was set up with Hannah Ryan who was rude, insensitive, and unprofessional. I have C-PTSD and several other mental and physical disorders, with every visit my appearance was commented on but the breaking point was my final visit, where Hannah told me that no one is ever going to help me and I should stop expecting people to care about me, then mocked me and laughed at me before I left. Thank God I wasn't scheduled sooner or my experience with her would have been my breaking point, after extensive awareness of my trauma I am shocked and appalled to have been treated so disrespectfully. If it hadn't left me in the condition it did, I would have sued and I'm still partial to the idea of taking further action over this.

Went to therapy here for months and don't think I've received worse care anywhere else. Also got a surprise bill 8 months later. I have complex PTSD and I don't think I was taught any coping skills or was helped through anything. Some people just don't match well and that's okay. Happens all the time and I didn't take it personally. I got along well with my therapist too but I don't think she had the time to dedicate to me that she needed and was overworked. Felt bad for her. She did help me realize my trauma was nearing personality disorder levels. I just went to another therapist and receive better care now. The last month I went here I was uninsured and didn't realize it. Neither did they apparently because no one told me until 8 months later when I get a bill for $462 for 4 of the worst therapy sessions I've ever had where the therapist literally asked me, "what kind of therapy do you think we should try?" Not even with options but like she literally didn't know where to start and I had been there for months and was suffering

I started going through the Persad Center for letters relating to my transgender related care and kept going because I thought I found my place. After a series of traumatic events that happened to me, a referral was made to an intensive outpatient program that met 3 days a week for several hours (I can't even find the attention span to play games for that long and besides, I'm in the process of moving into a new house and I can't exactly be in an online group for several hours when I have other responsibilities). Today, I was notified that I was officially discharged. That wouldn't be much of an issue but knowing full well my diagnoses, discharging me is so extremely unethical that it borders on criminal. The continued trauma of the abandonment is only going to be a major disservice to me when I find my next therapist, if I even choose to go through this level of BS again, my future therapist is going to have to work triple hard to build my trust and after what happened, that's not gonna happen again. Thank you so much for the added trauma, Persad Center. I'll remember that forever.

If you need a letter for any transgender surgeries, they will take forever, and the administration side seems to be roadblocking it due to worrying about non-existent executive orders. You'd have better luck going somewhere else for letters, and they only seem to be caring about quantity of patients over quality of care for patients. Edit: The administration asked my therapist to change the review during my session, and I'm keeping it up for whoever sees it :3

I've been a client here for years and am so grateful for how they have helped me every step of the way. If you're queer and near Pittsburgh, this is the place you want to be for therapy. The new gym is amazing, all the therapists have been great, and there are groups and lots of ways to get involved with the local community. I really appreciate Persad!

I tried to call Persad Center and I told them about my mental state because I am alone and they believe that suicide is better for somebody like me. They really don’t care about gay men outside of Pittsburgh. They just want to profit. So I gave up

Not great, I’m sure the therapists are good but I haven’t had the chance to meet with one. I had an intake a month ago and there has been no communication or follow up since. They did not communicate how long the wait after intake was, complete radio silence since my intake. Additionally the follow up call that I made was sent to voice mail and ignored.

I’ve been a patient at Persad for a year now and have had a wonderful experience. I see both a therapist and a psychiatrist for my generalized anxiety and panic disorder. Everyone I have dealt with has been warm and compassionate. My therapist Kathy has changed my life and I will be forever grateful!