Top Mast Resort
Hotel vicino a Top Mast Resort
via Stay22Su questo posto Top Mast Resort
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Contacted the resort via email this morning requesting availability for 2 nights this weekend at 10:52 AM, and it included my phone number. No response until 4:13 from someone called Tash saying there was availability, and to let them know if interested, and they would respond with deposit instructions. I replied at 4:52 PM, saying I was interested and requested clarification on the rate, because it was more than what their rate schedule on the website said. I had told my wife it was a beachfront room, and we were really excited. We go to the outer Cape for a week every summer, but did not book ahead this year as I had recently started a new job, and I was scrambling to find something last minute for 2 nights. As of 6:55 PM, I did not have a response, so decided to call. Couldn't understand the name with the accent, but told the person I was in contact already and wanted to book the room, and was told nothing was available. I asked how, I was already in contact, and I was told she came in at 3, there were multiple people taking reservations. HOW IS A PENDING RESERVATION NOT COMMUNICATED??? An offer for a room was made. HUGE DISAPPOINTMENT after getting so excited. This is the worst thing a reservation desk could do. Saying in email that the message does not guarantee a reservation doesn't mean you have BAD CUSTOMER SERVICE. IF the owner wants to respond, don't bother with a review response blowing smoke, you can contact me directly.
Rooms have no air conditioning, when we walked into the room it was very musty. The first bedroom. Was right when you opened the door, did not feel very safe. The location was good.
My family and I have been going here for at least 4 years. We absolutely love it! The staff is wonderful and the pool is amazing. Definitely look forward to this trip every single summer.
This is a wonderful spot for a getaway! Rooms are well equiped and all have marvelous views.
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Last updated on 13 agosto 2026