Hotel El Convento

I stayed for three days to celebrate my birthday. Everyone was wonderful, especially Gabriela, Adriana, and the other young people at the front desk. The room service I requested was a 10/10. At El Patio del Níspero, all the food I ordered was spectacular, and the service was exceptional. 100% recommended. I'll be back.

Excellent location and the historical art is beautiful.

We had an amazing stay at the hotel! The staff was friendly and welcoming, and Christian, the bellman, was especially helpful and went above and beyond to make sure we were taken care of. His great customer service really stood out. We absolutely loved our experience and will definitely be staying here again!

We had a wonderful experience at Hotel El Convento! The hotel had a great atmosphere and was beautiful. Special shoutout to Gabriela, she was so kind to us and took great care of us once we told her we recently got engaged!

This was an amazing hotel for our anniversary trip. Everything on site from the room to the service was 5⭐️. Gabriele at the front desk was very friendly and welcoming and provided outstanding service and recommendations for romantic restaurants for our 22nd anniversary. She wrote a nice handwritten card with some great hand drawn artwork on it. I would not hesitate to return to El Convento.

My review is based on service and location. Yes, it's in the heart of everything, but please do not rent a car. Would I stay here again, no. If you are a party goer, then this is for you.

Absolutely incredible service! I came on my birthday and everyone was so nice and simply amazing to me and my mom.

We were initially worried about our late arrival but the staff were incredibly responsive via email and assured us there was a staff member at the front desk 24/7. Complimentary coffee and tea in the mornings on the third floor let out to a seating area on the balcony. Peaceful and beautiful view of the street and the cathedral. Will definitely stay here again!

El Convento is truly a five-star experience; I am certain there is simply no better hotel option in Old San Juan. From the moment I booked our stay, directly through the hotel, the staff were responsive, attentive to my requests and concerns, and generous in their answers. I was apprehensive about travelling to Puerto Rico in the midst of the water crisis, but the hotel was right to assure me our stay would not be affected one bit. We arrived early, and the lovely ladies at the front desk greeted us and took our luggage into safe keeping while we spent some time at El Parque de Las Palomas, just down the street. They telephoned soon after to say that our room was ready, although it was still hours before the official check-in time. When we reached our room, our luggage had been delivered upstairs for us, and we had a beautiful birthday surprise arranged by the hotel staff, personalized to my son in a hand-drawn card on the hotel's lovely stationery. Our room was just perfect, clean and beautiful like the rest of the hotel, and reflected a tasteful mix of Spanish colonial history and modern design. The hallways, pool, veranda, and especially the central courtyard are just stunning. It was magical to get up early, survey the Old San Juan skyline, with the Cathedral right next door, and then proceed to sip tea and coffee in the company of birds flitting about the níspero tree. The daily Manager's reception provided outstanding cheeses with tiny gourmet toast crackers, Pellegrino, and wine and was included with our stay. We were touched each late afternoon to find our room had been made up a second time and that delicious chocolates, personalized by the hotel, were waiting for us on our nightstand. The beauty and comfort of the hotel would have been enough, but this was a place where detail mattered, right down to the "El Convento" branded water bottles always on ice for guests, the Molton Brown soaps and lotion, the bathrobes and slippers, and even the classy uniform dresses all of the women wore. The food at the restaurant was excellent, and the open-air patio was enchanting, with the chango birds flitting about. And then there was the location - for this reason alone, one could choose El Convento. Old San Juan is a walkable city, but it helps a great deal in the heat to have your hotel room nearby to afford a quick rest, dip in the pool, or some chilled water. You cannot beat the ideal combination here of convenience and luxury. And being in the center of it all does not mean your sleep will be compromised; the antique wooden doors and related extras mean the rooms are quiet at night and the atmosphere very soothing; the air conditioning was ice cold but fully adjustable to one's needs. We availed ourselves of the option to go to the beach in Isla Verde at the Marriot, and that visit was easy, enjoyable, and clearly well arranged by both hotels. In summary, El Convento is a phenomenal choice, the only one, perhaps, for guests wanting to be steeped in the real culture of Old San Juan while enjoying a luxury hotel accommodations, all at an affordable price. We felt like we were members of a private club and not simply hotel guests, a rare experience by any standard.

Hotel seats on a great location. I absolutely Love the hotel's unique charm, makes the stay feel so special. Staff is very attentive too.

This by far has been the best travel experience I’ve had! From check in to over all stay it’s amazing! We had Ricky as our server and bar tender for dinner last night and he was an absolute joy!!!!!!!!! His knowledge on every ingredient in the dishes and history of each dish was very impressive!!! He alone deserves 10 stars!!!! The location is absolutely amazing! Literal minutes from everything in old San Juan! You can walk everywhere!! Don’t waste your time on rental cars if you’re staying here! Enjoy the views and the local history!!!!