Sheraton Anchorage Hotel

Customer service was horrible. I’ve been a Marriott customer for years and this was by far the worst. Crystal at the front desk was extremely rude and unprofessional. She offered no greeting and was more interested in playing on her phone than providing Marriott customer service.

Comfy rooms and great service. Laundry was a plus.

Great!

Good hotel , all clean and nice new lobby

Stayed here on a business trip. Great room. Central location. However, I was told I could have an 8 PM checkout the next day when I checked in as I have a late return flight (almost all flights from ANC back to mainland are at night). I was locked out of the room the next afternoon and was told to evacuate my room immediately by the manager. Later, my colleague complained with the manager to eventually had the manager honoring our 8 PM checkout time. It was a very unpleasant experience to put it lightly regardless whether it's policy or front desk errors. If it's against policy to have late checkout beyond 4 PM, or whenever then train the staffs to communicate that policy appropriately.

I stayed here five days and had a terrible experience. The staff here were all extremely rude and constantly made me feel unwelcome! I only had one good experience with the staff there and she was in room service. All of the other receptionists and managers overcomplicated the simplest questions. No matter how nice I was the staff here continued to be unhelpful and plainly rude for no reason. The rooms didn’t make up for the terrible staff either. They were so small and the shower pressure was awful. The warmer I made the water in the shower the louder the pipes got so I had to take colder showers just to not disturb other guests. It was so bad I decided I needed to change my reservation and go somewhere else. I ended up going to the captain cook where the staff and rooms were exceedingly nicer. I wish I stayed at the captain cook the whole time because the Sheraton honestly ruined my time here and I would never ever recommend this hotel to anybody. They couldn’t even print me out a receipt when I asked for one and when I finally got one it was all wrong. Save yourself the trouble and pick probably any other hotel in anchorage.