EverSpring Inn

The air didn't work. And they put us in a handicap room. The showers are very small..carpet needs cleaned.

Our team had called almost 2 months prior to our stay and reserved a block of rooms with a quoted discount price. Upon check-in, the room rate was $29.00 more per night. The gentleman checking us in was unable to fix. The general manager came and promised that everyone would be fixed. At checkout, we were charged the wrong amount. Again, we were told it would be fixed the next day. Five days later, we still have not received the credit. Also upon arrival, there was a note on the counter stating the air conditioning was not working properly. We were not told in person, nor offered any compensation. There were portable a/c units but I had to call and request it. When it was delivered to my room, the gentleman just dropped off the heavy box and walked out. I had to unbox it and set it up. The whole experience there was awful. Our team has stayed there before with no issues.

Room was very basic. No coffee pot, no bottled water. Found out when I arrived that the air conditioner was not working. Agreed to stay and open the window which overlooked the pool and it was so noisy. There was no bottled water and I had to go buy my own. One of the elevators was not working.

Check out time is 11am but the housekeepers (3 of them) keep knocking on our door at 10:15am even though we have already put the PLEASE DO NOT DISTURB sign on our door. At first I thought they will leave after we didn’t give any response, but 10 minutes later they keep knocking loudly. That’s really annoying. I have stayed at many hotels but this is the first time I feel annoyed by the housekeeping service.

If this is reading slightly melodramatic, well, I'm still not over my excursion to hell, but in all reality, if you skip this entire review, don't skip this part. This hotel is not worth spending ANY money on. The broken AC is "being worked on," the breakfast should be skipped because even the rats avoid it, and the customer service is beyond lousy. Your shower won't drain; you might not have the bare minimum towels, and the employee is always right here. Customers be damned. Literally. I didn't take pictures because hell is kind of like a vampire. It doesn't show up in photos. Now that I've had my witty literary reference, please let me stress that no one ever stay here. We called ahead after booking to ask questions, and mistakenly forgot to ask if their air conditioner was working because obviously that is everyone's first assumption when booking a hotel that their air conditioner is BROKEN! We also forgot to ask if they had enough towels for all guests in the hotel at that time, so we were shocked to find that no, they could not accommodate that need unless someone else graciously returned them, and they were able to wash them. Now why, did I not ask these questions that everyone always asks every hotel because it should not be assumed there is a working air conditioner and enough towels for all guests? Perhaps having a traumatic injury and being on crutches had overwhelmed me. Perhaps having our flight canceled had preoccupied my mind. Needless to say, tired, in pain, and without even the hope of a car, we were stuck, so when I asked about the AC and a discount due to the major inconveniences, I expected graciousness not a blow off about how we could simply stay elsewhere. Sadly sans car and with luggage and injury in tow, that was not an option. If you have never walked on crutches it might seem possible, but anyone who has ever traveled with crutches and a fresh injury (happened on the trip) knows that walking a mile to another hotel with luggage in tow simply isn't possible. We were in crisis, and there was no sympathy. The employees at first seemed helpful, but that was only to ensure we stayed, once we had confirmed the room, they returned to their resting state of doing nothing except watching TV on their phones. The room was a balmy 85°F WITH the portable AC that I was told was so much trouble to find and set up. I did pull out my inner Karen and insist upon this one luxury that kept the room a step below (Yes, yes, I asked for a discount, but that's because I've been told I'm too nice when people inconvenience me. I HATE causing issues and really do understand things happen, but this felt dirty and underhanded since we HAD called ahead). However, I did not ask for the manager before you blow me as just a complaining Karen. We roasted the night through after showering in a shower that did not drain. We ended up opening the window for air flow, yet to no avail. Through the night, even while sprawled on top of our covers, we sweat as a storm raged outside our OPEN window. Somehow I slept, my friend across the way did not. We awoke early and thought "at least there's breakfast." Now to be honest, I'm not sure what horrors awaited there because I did not go down, remember I'm on crutches, but my friend came back and told me to not bother. Hungry and tired, smelling of sweat and stagnant shower water, we checked out, vowing to never again darken the door of such a rotten hell hole.

There was no AC in the building and they didn't notify anyone before checking in so we could make other arrangements. The frozen section at Walmart would have provided a better breakfast.

Very hot in room and not enough towels given.