Vista Community Clinic (Pier View Way)

They Have Wonderfully, Become My Primary Doctors. After a Serious 11 day and Then A 6 Day Admission (2 months Later) to Scripps Hospital, San Diego. Thank You Doctors For Already Getting Me Focused On My Health Concerns & Issues. 🫶🙌💛

Happy to have them and grateful 🙏 thank you.

This place is a joke. The only good thing about vcc is the "one stop shop" aspect but thats where the good stops. They push you out while barely providing service. I used them for a couple years even though the quality of cars was lacking because you can't really pick and choose while you're on medi-cal but today was the last straw. Without going into too much detail i came into the clinic today after a stay in the ER yesterday with a hemmeroid the size of a ping pong ball along with 10/10 pain. The dr didn't even physically examine me, told me to stop taking the pain meds that the ER prescribed me and said he would prescribe me a non narcotic pain reliever. When I got to the car I noticed the only prescription he had put through was a stool softener. I went back in and spoke with someone at the desk about it, they went back to speak to the dr and came back assuring me out had been sent to the pharmacy. I arrived home and check on the prescription status and noticed it was for lidocaine cream which had already been prescribed at the ER and wasn't helping at all. I honestly feel like I was discriminated against and will be filing complaints with and against Vista community clinic at this point. Avoid this clinic at all costs of you actual care about your health.

I Have A great Doctor he gets me appointments with great Doctors

I never make these kind of comments tbh...I work customer service, i understand we all have our bad days. Front desk ladies were VERY sweet and talkative, staff was so sweet. I went to see Dr. Ole, he wasn't kind or wanted to try and understand my issue. Instead he was rude, short, and intimidating tbh. Gave me no helpful info and acted a little nicer when my husbans came in. I never try to judge somebody by their first appointment but omg he isn't professional at all. He needs sensitivity training. Sorry but...thats how I truly feel. Thank you.

My experiences at VCC clinic on Pier View Road has been for the most part hurtful and painful. One Dr. MacMurray, had me waiting for almost two hours. When he finally treated me, he was rude and constantly used profanity. My husband accompanied me and witnessed this as well. I was due for a follow-up. The front desk called me a day before my scheduled appointment and informed me that he could not see me because I was not in his health group. I knew this was not true because I called my health plan and was told he was part of my group. I did not argue because I did not want to be seen by someone who did not want to see me. My nurse practitioner, NP Baldwin, who I've seen for three years, never knows who I am. Each visit she speaks to me as if I'm a first time patient and I constantly have to answer questions over and over again when it's clearly in my chart. When I asked questions she became defensive or combative. She finally told me that she never knows who I am because I change my hairstyle frequently, although I've been seeing her for three years. I had a blister on the top of my foot. It was as big as a quarter, filled with liquid and was increasing in size everyday, and it was painful. Initially I had a Telemedicine call with another NP who was not my primary NP via video. She saw the size of my foot and immediately ordered antibiotics, instructed me on the care of my foot and advised when I saw my main NP, Baldwin, the blister should be drained and a culture should be taken to assure there was no infection. The following day my husband again accompanied me to my appointment. NP Baldwin was immediately hostile and rude to me and my husband. She refused to treat the blister. She told me that the blister was no big deal. I told her I was in pain and I could not sleep due to the pain and discomfort. She said that the blister should not hurt, she would not drain the blister, she would not take a culture and she did not understand why the other NP who spoke with me the previous day gave me antibiotics. There was more said, but this review is already a novel. I scheduled a walk-in appointment for Saturday morning at the Vale Terrace clinic. My husband once again accompanied me. What a world of difference from the front desk to the medical assistant to the NP, Everett. I could cry while typing this. The staff there treated me like a human being. They showed compassion, they listened, they advised, and most importantly, they were professional! Needless to say, I will no longer go to the Pier View location for any type of care, even though it's a 5 minute drive from my home. I have changed my primary NP and will now make all my appointments at the Vale Terrace facility.

Andrea Baldwin was so warm, kind and knowledgeable definitely recommend her as a primary care physician.