Crowne Plaza Jerusalem Hotel

We arrived on Friday as a couple plus a baby. We got the room after check-in at 1:30 PM, by message. After hiking, we returned, got the keys and the room was indescribably terrible. We took an executive room, paid more for it, including full board. The room we got really doesn't represent what appeared on the website. I immediately went down to the reception, they changed us to another room on the renovated side, but we had to wait an hour for it to be cleaned at 5:30 PM. We moved to another room that was indeed renovated but clearly not clean, not maintained, scratches and dents on the walls, dust. Water standing under the windows, etc. We didn't talk because there was no point since Shabbat was coming soon. I asked them to bring us a baby cot and extra towels, they brought them after an hour and a half. The problem was that with a baby stroller, there is no entrance to the pool, only from the spa. When there are stairs from the exit, the spa is easy to get to the pool, at least 10 steps. After a few rounds it turns out that there is an accessible entrance and exit to the hotel but guess what, it is closed and you have to call the security guards every time you want to leave the pool or come to the pool. After arguing with the security guard about it being illegal and there being an accessibility law, he told me these are the hotel's procedures!!!! I didn't really have the strength to argue. I just went up to the room with the baby. In addition, there are barely any TV channels, of course there is no channel 14 and i24. I really suffered at the hotel and I do not recommend it under any circumstances Not to mention the fact that everything costs money, parking is 100 shekels, late check-out is 250 shekels. The food was reasonable plus.

A horror of a hotel It's sad and disgusting that there are people who actually pay a shekel for this place The customer service is shockingly horrible and any other word won't even describe the depth of the disgust we experienced Horror, horror, and horror again!! One Shabbat elevator for a thousand people With a smell of upheaval (nod) and an indescribable and unimaginable stench!!!

I do not recommend going near the hotel!!! We were there on Friday, Shabbat, the experience was bad at Shabbat meals, the food is below all criticism, the lowest level I have ever encountered, really disrespectful to guests, food from the 80s with no taste or smell, simply shocking!! There is not even a bottle of water in the room, and the hotel's answer when we asked for water was - drink from the sink in the room, (meaning the sink in the bathroom, right!?) And the worst of all, one Shabbat elevator for hundreds of Shabbat-observing guests! On Shabbat afternoon, we went down to Shabbat in the lobby and saw one of the hotel management staff yelling at an elderly woman at the reception with unkind and unpleasant remarks, and other people with us who were standing there were shocked by this!!! Shame on you.

Dear tourist, be careful!!! The experience you will have in this shocking hotel is the worst you will ever encounter. Stay away and choose any other option!!

We came to celebrate our mother's birthday by surprise. We booked 6 rooms, one of which was a suite on the 19th floor. When we arrived at the reception to check in, we asked to pay for a Shabbat supplement for all 6 rooms and also paid a deposit for Shabbat keys for 6 rooms. I should mention that the suite we received was full of malfunctions - a refrigerator that did not work properly, a maintenance man came and claimed that it was because the mini-bar was closed in a cabinet that we should leave the cabinet open, but in reality it did not help and the refrigerator inside was not cold. The room door was connected to a lever that was broken and this caused the door to simply slam shut so hard and with a terrible noise that the neighbors in the next rooms shouted at us several times that it was bothering them, even though we called a maintenance man who came and instead of taking care of the door, he simply left the door latch outside so that the door would not slam shut, and so we were with a door that did not lock all Shabbat! During Shabbat, the air conditioner started dripping water that soaked our bags and suitcases, but the peak of all records was that during Shabbat at 2:20 PM, the doorman knocked on our rooms and told us that we had to vacate the room and that we were 20 minutes late. We explained to him that we had paid for the Shabbat extra and that it was a mistake, but he insisted that we go down right now to sort out the payment or vacate the room, and he was just doing his job. So we went downstairs - people who keep Shabbat to find out. It was clear that there was a mistake here, and it turns out that the receptionist made a mistake and charged us only for 3 rooms instead of 6. I was very angry that in the middle of Shabbat I had to deal with money for payments and it is not clear why on Shabbat Eve we left a credit card number for security, so where was the problem that we deal with all this mess on Saturday night? It turns out that the security guard entered one of the rooms when there was a newly born woman sleeping soundly and simply woke her up that she needed to vacate the room. It turns out that on that Shabbat the receptionist made a mistake for maybe 50 guests in the room vacating times, but all the hotel staff are shirking responsibility and arguing with the guests, led by the receptionist Ani, who instead of listening to the guests' complaints tells them, "I hear you shouting from the other side of the lobby, what are the problems?" We told him that we were only charged for 3 Shabbat extra rooms, and he instead Listen, tell me then what's the problem if you only paid for 3 rooms then now free 3 rooms - zero listening zero thought about the customer simply one big zero of all that hosts need is to give a good feeling to those who are staying I won't go into more details of the shocking and low level of food. Water that has been standing at the entrance to the hotel with vegetables in it since the beginning of the week maybe. That Saturday night I sent my child to ask for garbage bags to clear the garbage from the room and they told him they ran out of garbage bags!!! That Saturday about 80% of the hotel guests were Sabbath-keepers. The hotel has 4 elevators and only one of them operates on Sabbath command. All!!! The hotel guests complained about the fact that 3 elevators are standing "and landing" on them on Sabbath and the guests go up and down the stairs because who wants to wait 20 minutes for each turn of an elevator that goes up and down to the 21st floor. When we ask the hotel employees about this, they answer - this is the chain's policy!! That only one Sabbath elevator will work - what policy is this???? What logic Is there??? And what does the chain's policy have to do with the comfort and well-being of hotel guests??? Even when we contacted the hotel's public relations department on Sunday, we were met with the same indifference and zero attention - they told us that it was a secular hotel and therefore there was only one Sabbath elevator - but the "secular hotel" agreed to host over 80% of Sabbath-observing guests on Saturday, so this argument that it is a secular hotel is a bit funny. More from the hotel's responses - we have already heard about your complaints. You are taking things out of context. You are describing a situation that does not correspond to reality. So the situation is very much in line with reality. Unfortunately, it is enough to look at your reviews here and understand the state of the hotel, its service, and the state of your treatment of customers in the responses to the review.

A hotel in need of improvement, we stayed there for 2 nights midweek last month on the 9th floor. The wallpaper at the entrance to the room was bad, a small room with difficulty staying in it in connection with the dining room, was beyond criticism, the selection of meats was poor, the soup was lukewarm and there were no soup almonds or anything else to replace it, the fish on the tray was swimming in oil, at breakfast there were not all the ingredients like Danone or something else that was not sweet

We were a bride and groom, we arrived at the hotel at night and we needed witnesses to accompany us to the room for 5 minutes (according to the halacha) and the service was horrible. The guard wouldn't let us in at all and only after a long time of us standing there at the entrance in the middle of the night with a wedding dress and begging did he agree.. (and this was after we checked in early) It was truly horrible on their part and it hurt us a lot and I don't think we will return. There was not a drop of emotion for the bride and groom on the wedding day!!