HOTEL PEX

Dilapidated

Clean hotel with spacious room and bathroom, about 4km from Padua. You can reach the historic centre in a short time.

SCAMMERS!!!! We booked for 5 days, arrived the first night and paid the full price of the stay, which they had quoted us. Once there, they charged us an extra 30 euros per night, claiming that the price was that high because there was a fair nearby. The next day when we woke up, the power went out and we had no water; we couldn't even brush our teeth. In the afternoon, we went to shower and there was no hot water. A disaster! And on top of that, they didn't warn us at all. After 10 pm, there's no one at reception. The entrance is through the back via an emergency staircase, which is unlocked, meaning total insecurity!!!! When we say we're leaving, we mean we won't be using the remaining three days because everything was awful and they didn't try to help at all. They didn't refund the three nights we paid for, and they didn't even care about how bad our stay was. The person who helped us at reception was the same guy who made breakfast, and he said he couldn't do anything... an absolute disaster, a scam. DON'T GO!!!!! We went to complain three times and also emailed, but we never received a response.

Reception failed (they don't even provide basic information), zero security (the back door is always open), inaccessible to the disabled at the back, elevator not fully functional, dark room, poorly functioning bathroom. The only positive note was the helpfulness of the cleaning lady. I strongly advise against this hotel.

We booked for two nights, one in a simple but passable room, but the second night they moved us to another room with no window, no heating, and a bathroom with a window that let in drafts and air everywhere... run-down... so I ran away and booked another hotel. Terrible.