Embassy Suites by Hilton Buffalo

~ no complimentary water etc for diamond ~ parking lot blocked so you have to do valet only ~only one attendant so she is not available all times. often you will see long wait linevfor check in and out ~ room WiFi only 1 bar very poor connection

An unforgettable experience, everything was beautiful, great breakfast and excellent service. 20/10

Overall bad experience. Room didn’t have hand soap or lotion. Bedroom TV wasn’t connected to internet. Called the front desk and politely asked them to have someone come and look at it and they were rude and never sent anyone to check it out. Seems like simple hospitality to try and fix something that comes with the room.

We had a wonderful stay at this hotel with our family. The room was clean, comfortable, and well maintained. The staff were friendly, professional, and always willing to help. A special thank you to Tasha at the front desk for her warm welcome and exceptional customer service. She was incredibly helpful throughout our stay and made us feel right at home. We truly enjoyed our experience and would highly recommend this hotel to others. We’ll definitely be back for sure!

top hotel

I had a wonderful stay at this property!! Amazing staff!! The aesthetics of the hotel definitely reflect that this is an older property. However!! As old as it is. I must say it's very well kept and well-maintained... large open hallways, very spacious and comfortable rooms, very clean!! all the amenities were perfect!!! The jacuzzi in the washroom, water pressure and temperature in the shower, etc. The complimentary breakfast!! Valet parking!! 24-hour sundry store!! It is located in the middle of Buffalo downtown!! Easy to travel back and forth between Niagara, Canada, and Buffalo!!.... During my stay, I noticed a sign/notice that stated they're planning to renovate and revamp the property soon. However, nowadays, newer or renovated properties, to make more guest rooms, end up compromising on the spaciousness... so, I will definitely miss the old look and feel of this place... but as accommodating, hospitable, and helpful as the staff were, im sure anyone would easily enjoy their stay here regardless if it's pre - or - post renovations

great hotel

I loved the rooms

If don't have a car had to walk everywhere. If you do then they only have valet parking

The rooms are nice, but when I booked my room I booked a two bed suite with a pullout bed suite that sleeps 5 and when I got there with my family we received a one bed with a pullout bed the suite slept 3 because the pullout bed was a twin side bed what i had to is go out and purchase a air mattress and had to sleep on it so my wife and kids could at least sleep ok when I asked about the suite what they told me was that thats what we asked for and clearly it wasn't and if I didn't like it that I could cancel the room and look for a room somewhere else because they didn't have any availability and they was sorry but they couldn't do anything about it they didn't comp at least the parking because that's another thing the embassy does not have parking and you have to have your car valet parking and every time you go go you had to ask them to get your and they expect at least a Tip for there service in getting your car 🚗 so if you went out 30 times in the day they expect a tip every 30 times it's a very well taken care Hotel but it has it's flaws

Had a great stay. We had a free night thanks to a promotion last year at a Bisons game. Staff were kind and helpful. Breakfast was more than we expected. Only funny thing was getting our car from the Valet. We had our keys but no car. Someone else had their car but no keys. Lol.