Best Western Hartford Hotel & Suites

Not a bad place for a good night sleep.

This hotel is in middle of industrial neighborhood. The pool is closed. Dirty water. Make sure you call see if they are available for service. Guest info said they can shuttle up to 7 miles but they don’t do that anymore but why it still on guest info sheet. And no newspaper in breakfast room. Oh yea, they don’t check people who paid for breakfast. , save yourself $10 a night and enjoy ur breakfast. Also we did reserve 4 people in a room, then they said hide a bed sofa. Unless we pay extra money for other bed.

a good place to enjoy

I wouldn't recommend this location at all. First it's not a clean environment. The rooms are disgusting. We had dirt on the floors, hairs in the bathroom and the pull out couch had sand and dirty debris on the mattress pad. It's location is near a cannabis store and our room smelled of marijuana and cigarette smoke. As a completely non smoker of anything it is easy to detect the smell. The area for breakfast had tables along the window edge. That edge was so dusty you could tell it's not been cleaned in weeks. I'm not expecting a five star hotel, but I'm definitely expecting cleanliness as this is the most important part of a hotel! Stay away!

I’m on the third floor I checked in and went to room no towels in bathroom. I saw a worker in the hall way told him I needed towels. About 2 hours later went out of dinner, stopped at front desk told them I needed towels, came back from dinner called front desk and they said they would send some up. I went down to desk about 7:30 once again to see if I could get towels. I never got any towels, no wash cloths, hand towels or bath towels. Honestly this was so bad I can’t even tell you about the rest of stay as I was so mad and pissed couldn’t chose, when I washed hands had to dry with TP then sticks to hands and have t peel off very frustrating.