Residence Inn by Marriott Little Rock Downtown

The hotel staff was super nice and helpful. Natasha is probably the nicest person to ever work at a hotel front desk! The reason for the three star review was due to the rooms and facilities. It’s an average/normal hotel, but seems to be in need of updating and general facilities repairs. The carpet in the hallways has rips all along the hallway. The pool had what seemed like debris from the trees in the pool area. It wasn’t the worst pool, but not the best for cleanliness. The breakfast was as expected for a free hotel breakfast. Nothing spectacular but still filling and included in price. The room, however, was the worst part unfortunately. Ours smelled like there had been a fish fry recently. The whole room every time we walked in smelled just like fried food, and the humidity didn’t help. The AC took forever to cool the place down, and it was so hot outside, so this was frustrating. The bed sagged under my weight (about 115 pounds) and my husband and I rolled into each other all night (he is also not a large person). One positive was that I never heard any other guests while in our room, either through the walls or from the hallway. Overall, I probably wouldn’t stay here again just due to the facilities. The staff and location were great.

I have stayed here 1-2 times a year for seven+ years now. The rooms, service and employees have all been great. I'm giving three stars on service due to parking. There is a small self-parking lot that used to be free, which was a draw, especially in a city. Then a small $12 charge appeared, and then this year, parking is now $18. I was here yesterday for one night and one night back in April. Both times, the lot was packed, which I had never seen before. This was graduation weekend, so that's understandable and I did eventually find a spot. This morning, when I left, I found a cone in front of my truck for no reason and there were more cars parked than spots in the lot. There were also two huge, over-sized work trucks parked, with one sticking out a good five feet. With the extra cars, it was difficult to get out. I think this hotel needs to better manage their parking lot and either get a real system to ensure only guests are parking there, or set something up with the parking garage that is close by. The fee has gone up, but there is no security and there is no verification of guest cars--what are we paying for? I might as well go to the Marriott a few blocks away and at least get a valet service with a parking fee.

Great onsite customer service great location but seem to lack integrity. We forgot a shower bag containing medication, expensive contacts prescription and some pretty vital personal items tagged with RFI id tag. We’ve communicated with the help desk to ask about the items but there was no items turned in to their list and found while the tracking of the RFI indicates that the item is still in Little Rock at the Hotel. Thank to IOT we can track everything nowadays, but Sadly: Either the customer service or Cleaning crew lacks integrity at that Hotel and it is unfortunate for such a nice place. Never again.

The hotel was satisfactory and in a good location. The rooms are dated, but clean. Could use new furniture but beds were good. Had to request towels after the first night after being gone all day and room wasn’t cleaned but staff was friendly. Patio and pool were closed. Quiet area with good parking that was included, which is always nice.

The bathroom door in our room wouldn't stay shut. We put a work order in. Next morning, my family is down at breakfast and I was asleep. Two maintenance men walked past the do not disturb sign. Entered the room and Then opened my bedroom door. I jumped out of bed and covered myself. They spoke Spanish and I didn't so communication was not happening. I have health issues. This disturbance caused my senior self a whole day to recover. I have PTSD and this was awful for me. The lady at desk seemed like it was nothing when told. There were good things about this hotel, but I cannot get over strangers in my bedroom. No thank you!!!

They are clean for real!

When we first arrived we went to our room and the TV didn’t work. They asked if we needed a TV? Upon saying yes we had to move rooms. The second rooms TV did work but the AC was slow to cool down the room. And the mattress was hard as a rock. Hands down the worse mattress I have ever slept on. My hips will be recovering for days. Lastly we were there for an event and I one monitored the paid parking lot so we had to park a block away in a garage. Not safe when walking to and from late at night. And the carpet in the hallways were all torn and ripped to where I almost tripped several times.

Clean, easy to find, but the parking lot was over sold and we had to circle multiple times waiting for someone to leave at night.

Wonderful stay this hotel. Room was clean, quiet and fitted with everything to make a long stay comfortable. Easy access to parking and location is central to alot of great places in walking distance. My 2 "cons" would be the mattress was a bit stiff for me and then at 9am on a Saturday with no warning knock, announcement or anything..housekeeping just barged right into my room. Made me feel unsafe that they just waltz right in with no announcement, so the rest of the trip I kept the do not enter sign on my door.

I've stayed at Residence Inns all over the country and even in Europe and I've come to expect a wonderful stay. The Residence Inn Little Rock Downtown did not disappoint. As always my suite was immaculately clean and beautifully designed. As always, it was truly a home away from home. I told my wife that I could live at Residence Inn. The service from the staff was excellent and as always I greatly enjoy the hot breakfast in the morning before work.

This is THE BEST hotel I have EVER stayed at! The staff goes ABOVE & BEYOND to accommodate you. Even the GM Jasmin seems to do gymnastics to make sure your stay is PHENOMENAL. Clean rooms. SPECTACULAR breakfast. AMAZING staff and THE WORKS! Make sure to CHOOSE THIS PLACE because I promise you WON'T REGRET IT!😇