DoubleTree by Hilton Olympia Downtown Capitol District

Clean rooms and friendly staff. I retract this statement ... im very sorry.... lol

I give this place a Negative star! I was supposed to get a refund because "The queen rooms TVs where not working " which never happened. The front desk people some where nice some where rude and had no customer service. The TV & AC did not work. Our room was never cleaned we stayed for 4 days not one clean Towle was given to us. I had my one year daughter with us and she had to share a Towle with us because they only have us 1 and 3 hand towels. Would not recommend this place to anyone. My "refund" that was also supposed to come was over a month ago!

I wasn’t able to stay as hotel had sold previous day. My confirmation number meant nothing to them. The front desk person could not have been ruder! I had to find accommodations on my own paying full price to sleep in an awful hotel room. The good thing i can say about Days Inn in Aurora was I made myself a damn good waffle and the coffee wasn’t bad. Hotels/motels need to find people who want a job. The homeless man I encountered in the parking had more enthusiasm about seeing me!

My wife and I had a reservation set a month in advance, and when we went to check in, they were closed, and would not give us an explanation as to why we were not notified in advance. My wife tried to give me a good birthday trip, and they ruined it.

It's a place where long-term tenants live. Everyone i talk to was nice. Front lady is very nice.

Charged us $200 for some "Stained" towels and bed sheets. We didn't even have anything on the bed to stain it and the towels that we used were not stained. I even brought 2 of my own towels from home to use. There were 6 key cards made for our room and we only had 2 of them made. People come in and out of the hotel doing drug deals nightly. And the guy that works the desk at night was almost never behind the desk. Mostly saw him outside or nowhere to be found.

We will NEVER AGAIN stay at this location. The front desk check in ladies were high on some sort of drug and drinkin wine. They acted suspicious and kept going into 2 rooms with different men throughout the night. People were dealing drugs all over in the parking lot and out of rooms. ALL the amentities were broken or not in service such as the breakfast. The TV did not work the entire time we stayed because they told us "they didnt pay the bill". The guest all live there and are sketchy, loud, drug dealers. They dogs were very loud eventhough there are signs all over stating NO DOGS. The whole place smellf of weed and cigarette smoke. We only got 2hrs of sleep the whole night. Our car was prowled, luckily they couldn't get into it. I would not tell anyone to stay here ever. I wish I could get a refund it was so bad.

Rather isolated, a lot of homeless around the property. The room was large and fairly clean. Needs some remodel. Staff wasn’t particularly friendly.

My husband and I had been on the road for over 30 hours, and I wanted to get a room, and just relax after a super long drive!! I was beyond ready for that jacuzzi!! We arrived at the hotel, i myself go in and the guy at the front desk was just totally disrespectful out of nowhere. I was not aware of the $100 security deposit either. I put it aside bc I was running low on sleep, and just wanted to get to the room. My husband and I booked the premium king room with jetted tub. We get in the room, and notice that the jacuzzi wasn’t wanting to work, there was trash, and bottles of soda behind the tables, the bathroom sink stopper was broke, so my husband goes to grab it out of the sink and here is a CHUNK of hair just plugging up the sink. I paid a lot of money for that room just to have that jacuzzi. And doesn’t even work. My husband goes to the front and they can’t put us anywhere else bc there were no rooms available, which I understand. We go to check out next morning and the lady and the front desk, puts in her notes that we receive for a partial refund. I was okay with that, sense we did end up staying the night. It’s been almost a week sense and I’ve tried calling and talking with someone but they are not wanting to work out a resolution what so ever. Not to mention the hotel posted in the picture is not it. There is no pool, no hot tub, no breakfast, and a ton of homeless people surrounding the building!!!!!

Large stain on rug. Electric plugs fell out of the socket. Towel rack fell apart ( but was easily fixed). No breakfast. Drab and dingy appearance. When I checked out early, they overcharged me for a single night (I will dispute the charge).

Very old and worn out. Chipped sinks and cigarette burns in tub. Sagging bed.

If you are a regular person just trying to get a nights rest and have a clean bathroom to wash up in do not stay here. My mom and I came here from CO and had no idea what to expect but got zero sleep as there were people next door screaming all night and trying to open the connecting door. People outside in the parking lot also yelling through 3am. We only stayed one of the two nights we booked and got another hotel for the rest of our stay in WA even though it was prepaid. It was that bad, we just wanted to get some sleep. If you plan to party all night this place may work for you.