Radisson Lackawanna Station Hotel Scranton

Currently, a sneaky $5 parking fee; that of course produces more tax revenue. They do not make you aware of the tacky parking inconvenience until check in. If you need to park in the back be prepared for a very unsettling environment...staff is good...

My stay was very good. Stayed for 2 nights. Beautiful old railroad station with lots of history all around. Staff was very kind. Food & Drinks at Trax Bar/Restaurant was good, staff was very good. Frank had lots of good info about the area and the hotel. Breakfast was a made to order at a different restaurant (forgot name). Breakfast prices were a bit too much. No gym, pool, sauna or hot tub. Room was good, bed & pillows comfortable. Had a refrigerator, small kitchen area, work desk, couch. Windows were dated and filthy to look out. Shower was good but no spray hose. Good pressure tho. Parking in the lot cost $5 extra per day. Overall I would stay here again. Thank You

Very good location and very reasonable price for your stay.

I was happy that there was availability yesterday evening. The staff is very accommodating and efficient, and of course, the hotel was at one time a train station. The hotel is beautiful. I will definitely return here if I am in the area.

Was there for a reception, the room was nicely decorated and the food was delicious. We all had a great time.

The rooms are outdated, but worked. However the staff, history, and location are excellent. The morning breakfast restaurant came in clutch with a Togo sandwich. The front desk staff in the morning and evening were fantastic and the few cleaning staff were great too.

This was by far the worst experience I ever had. When I checked in, everything was fine, until we got into the room. As soon as I opened the door it smelled like mold and mothballs Which is not a big deal, I kinda expected from an old hotel/repurposed train station. However what I didn’t expect were the carpet floors being slight wet/moist and finding toe nail clippings. That made the whole situation feel worse. On top of that when we first arrived on Saturday night There was an open water bottle sitting at the corner of the black bench on the fifth floor where we stayed.. when we left on Monday late morning 11am, the water bottle was still there. I had to take a picture of that before leaving because it just proved to me how the cleaning crew and staff management manage their cleanliness in the building. When I first arrived with 40 min of getting situated, I had security knocking on my door checking to see if we had kids and if they were alone. Apparently there was a noise complaint saying they only heard kids and no parents and were concerned. That felt very odd to me. I informed the front desk how I felt and if I could just leave that same day and not stay over night, the lady said she will still charge for the room regardless of my experience. I DID NOT want a refund for 1 day , I just simply wanted to cancel my over night stay and not get charged for the 2nd day. The front reception lady was rude and didn’t seem to care. I kindly ask to speak a manager or any supervisory on duty to see if there’s a way I could just simply leave and not pay to stay the night if I left the same day in the early afternoon so they can resell the room and make their profit. The front desk lady rudely said no they don’t have any manager and said I can leave a voicemail. I am disappointed because I traveled from out of state to stay in this hotel because of all the fun cool haunted stories. I didn’t care that the room smelled like moth balls or mold. I just didn’t enjoy walking on wett moist carpet and old toe nail clippings. The first room and the lack of empathy from the staff member. This could have been easily resolved with any supervisor or manager. But the lack of care resulted in me putting my real genuine experience.