Flamingo Resort & Spa (Tapestry Collection by Hilton)
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Lunch at the restaurant. Good food, great service, nice atmosphere. Had a pleasant meal. Thanks
Love 💞 that place 😍 was only there for a day
I am a long-time Santa Rosa resident, local Chamber of Commerce member, and dedicated Hilton Honors member who will never return to the Flamingo Resort. While sitting in the lobby quietly charging my phone and using the Wi-Fi, I was confronted by the Matthew (Matt) Strawn, a very rude manager, who informed me that non-guests are not allowed on the property. When I pointed out my past support—including frequenting their happy hours, dining at the restaurant, and recommending the hotel to visiting guests—he brought up a prior incident with a security guard and treated me with utter disrespect. His front desk staff was equally rude, reflecting a top-down leadership problem. He should not be in a position of authority. This management clearly does not value local community members or brand loyalty, and I will be sharing my experience with corporate and my fellow Chamber members.
Natalia and Johannah was absolutely amazing great customer service!!!
What a cool spot! I can't wait to return in the summer and swim in that fabulous POOL! Delicious food. Great staff!
We were surprised that a Hilton property would look a so tired. Love the idea of a mid-century modern theme, but this place needed some work. Walls were dirty, hallways flooded, and rooms needed some maintenance. The iron had the steam button stuck, and the ironing board was dirty with grease spots and lacked padding. I think we expected more from Hilton. We had a suite so a little extra room but not enough to invite the other couple we traveled with over for wine. The bathroom was very small with no room to put toiletries. There wasn’t even room for the tissue box so they stuck it on the back of the toilet…weird but maybe add a shelf so we can set our toothpaste and face cream out as well as the tissue box. The hot tub was slightly larger than a teacup…so small. The pool was fabulous and clean with ample loungers, umbrellas and towels. The gym/spa was small but had amazing classes and equipment. You are sharing this gym with members but I only had to wait once for a machine. There are pickleball courts the looked to be in pretty good shape. Also our suite was supposed to have a pool view, we could see none of the pool (see pics) and a balcony (we didn’t have one) The filtered water / ice stations were nice but the filter had a date of 6/30/25 on it. Not sure if a filter installed over a year ago is still good but the water tasted fine. All in all this place has potential, it just needs a little more TLC. Also, they don’t have any welcome tea/ snacks at this location. When I asked about it at the lobby they did give me a free drink token ☺️ super helpful and sweet staff.
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Запропонувати редагування — Flamingo Resort & Spa (Tapestry Collection by Hilton)
Останнє оновлення: 2 листопад 2026