Premier Inn Swansea Waterfront hotel

Basic room with everything you need. Good bed and pillows

We were warmly welcomed by Stephen and Mat. These guys are very professional.

Location - stunning Parking price at £6 for 24hr is really good (very big car park as well, so you're almost guaranteed space) Rooms - standard, if you stayed in a premier inn before These ones were clean, so no complaints However, not sure if there were miscommunications between staff, but I asked for my room to be cleaned (stayed for two nights). I even put the sign on the door handle to say it needed to be cleaned, I made sure of it. Upon my return on night 1, it hadnt. We were travelling with a baby too, so a lot of smelly nappies were still in there, lingering. I was so annoyed, and expressed it to the male staff in front. There were two of them at the front desk, and the other was very unsympathetic, interrupted mid conversation between myself and the one I was speaking to, claiming I hadn't put a sign in front (saying i had it on do not disturb, when in fact I didn't). Credit to the one I was speaking to though. Wish I had gotten his name to give the credit, but all I remember was he was wearing a 'dad' pendant around his neck. He apologised with sincerity, and provided us with complimentary breakfast to make up for it. Perhaps a bit of training is required for the other staff, in how not to annoy new parents, and make false accusations!

Unfortunately, this Premier Inn is very dated and absolutely not worth what you pay to stay here. It is in desperate need of a full refurbishment. The cleanliness is poor, the rooms are tired, and the whole place feels neglected. We had to move rooms because the entire room had a horrible mouldy urine smell. It wasn’t just the bathroom – the smell had spread throughout the whole room and was absolutely unbearable. As soon as we reported it to reception, we were told the hotel was overbooked, so there were no rooms available to move us into. Instead, they came and sprayed the room and placed an ozone air machine in it, instructing us to leave it running overnight. During the night, my 5-year-old son, who suffers from asthma, woke up struggling to breathe and wheezing heavily. The following day his asthma flared up even more, and he developed a really chesty cough. I cannot say for certain whether this was caused by the mouldy room or the ozone machine we were instructed to leave running overnight, but it was extremely concerning, especially after we had already reported the condition of the room and were then forced to stay in it because the hotel was overbooked. To compensate us, they decided to give us a complimentary breakfast. While some people might appreciate that gesture, it was worth around £15–£20 and wasn’t something we were bothered about because we had already planned to have breakfast anyway. What we actually wanted was a clean room that didn’t stink of mouldy urine. They eventually moved us at around 12 noon the following day. By then, the damage had already been done. We had to pack all of our belongings, wait for another room to become available then move everything to the next room and then unpack again, which made us late for an event we had planned as we had to shower and get the kids ready. To make matters even worse, the shower in the original room wouldn’t stop running at full blast. I had to report it to reception at around 9:00 am, and they sent their handyman. The only way he could stop it was by turning the water supply off completely, leaving us with no running water at all. We couldn’t use the shower, sink or even flush the toilet, causing even more delays and frustration. The breakfast wasn’t great either and definitely needs improving. I will say that some members of staff were brilliant friendly, helpful and genuinely tried to assist us but there were also a couple who were unapproachable and didn’t seem interested. Overall, this was one of the worst Premier Inn experiences we’ve had. Being forced to spend the night in a room that smelt strongly of mouldy urine because the hotel was overbooked, having our young son suffer an asthma flare-up and develop a chesty cough, dealing with a broken shower that left us without water, and then being moved so late that it disrupted our plans completely is simply unacceptable. We left feeling extremely disappointed, and based on this experience, we would not stay at this Premier Inn again.

We stayed here for the Wales Airshow down the bay. It was a nice walk to the bay. Despite arriving early and our early check in was a little later, we had some early lunch outside near the water. Lovely quiet view. We were able to check in around 12ish. Our early check in charge was wiped off the bill. Clean, tidy. Beefeater restaurant part of the hotel and that was where we had our breakfast. The staff were lovely, friendly. I would definitely recommend to stay here and would stay again!