Hotel Nicolás

Our experience at this place was quite disappointing, especially since it was our first time there and we expected good service. Yesterday, in the middle of a very heavy rain, I went in with my umbrella and, not finding anywhere to put the water or umbrella bags, a cleaning worker approached me and rudely reprimanded me, raising her voice and making gestures that made me feel quite uncomfortable. I had no intention of getting the floor wet or hindering her work; on the contrary, I fully understand what it means to keep a place clean. She simply had to politely show me where to put my umbrella. Unfortunately, our first impression was very unpleasant. Later, we went up to the restaurant, and the service didn't improve either. We perceived a lack of helpfulness and unfriendly treatment from the staff. We ordered lomo saltado with rice and French fries, and I asked if it was possible for my dish to come with just French fries, but the request seemed to annoy them. Finally, the dish arrived exactly as it was originally ordered, without respecting what I had requested. Furthermore, the consommé they served us was bland and we didn't like it, and they didn't even have spoons, so we had to ask for them. Overall, we felt we were served reluctantly, without friendliness or concern for the customer experience. We understand that anyone can have a bad day, but that doesn't excuse treating visitors so unfriendly. It's a shame our first visit went this way, because good service is essential, just as important as the food and the facilities. We left with a very bad impression, we have no intention of returning, and unfortunately, we wouldn't recommend this place.

Honestly, everything was very good.

Excellent reception and service, spotless room, good buffet, ample parking, and the staff in general were very attentive and concerned about the guests. Suggestions: improve the sink drain; it needs a safety grate to prevent small objects from falling in. In the bedroom, install a more convenient outlet for charging cell phones. The receptionist, Mr. Emilio Riquelme, is unsuitable for his job. He is rude, lacks tact and common sense, and has an aggressive and arrogant demeanor, which reflects very poorly on the company and undermines all the effort and work of the other employees.

Very good hotel and very friendly service.

Although the service is adequate, as mentioned in many of the reviews, if any issues arise on the premises, no one will compensate you for what you've lost or make you feel bad. Mistakes are understandable anywhere, but the lack of decency to replace lost items is simply shameful. The quality is there, but the inability to maintain it long-term and the poor treatment you receive makes the service not worth the hassle.