Andaz Ottawa ByWard Market, by Hyatt

The hotel advertises with a beautiful toproof bar. From the 4 nights, 3 nights the bar was booked for private events. Which proves that customersatisfaction is second..or third. Please inform your customers at time of booking. Misleading to say the least. Further. There is valet parking which can take up to 30 mins to get Your car. Thirdly. When You like to work in the tiny lobby there is no coffee corner or any service. And last. Breakfast starts no earlier than 0700. For most business travellers with a full agenda much too late. Summarizing. Poor service. No value for money.

Extremely disappointing stay. Massive construction noise right beside the hotel made it impossible to sleep. The hotel should warn guests before charging full price. Overpriced, noisy, and not worth the money

Total waste of money. The hotel should warn guests about the massive construction noise next door before taking their money. We barely slept. Overpriced, disappointing, and honestly a terrible experience. Never again

I’m really happy with Sydney’s service. She was friendly, attentive, and made the whole experience feel comfortable and smooth. You can tell she genuinely cares about her customers. Definitely appreciated the professionalism and positive attitude!

We had a good stay. The hotel is very well located. The room was large, clean, and nice. However, we had a room facing the street, and it was extremely noisy. Motorcycles, trucks washing the street at 4:00 a.m.... I don't know if the windows or the hotel's insulation were too thin, but it was as if we were right there on the street with them. You should request a room facing the other side, or one on a higher floor (we were on the 5th floor out of 15).

Convenient location, clean rooms, outstanding service! 👌🏼

Honestly my worst check-in experience. Staff did not allow for early check in (as my room was not ready yet), so I stored my luggage there until it was time for check in, the staff just left my luggage at the front desk while other customers were walking around my luggage. When it was time for check in, there was a line up from the desks to the door which blocked the walkway, as their front desk area is pretty small. Check-in felt rushed due to the line of customers checking in (due to check-in starting at 4PM). So the staff did not explain the charges they were asking us to pay for (which was the charge of the 2nd half of our stay & a deposit per night (FYI there is a $50/day deposit)) which was not explained to us until we checked the credit card charges and questioned them. They provided complimentary wine for the first night of the stay. But at the cost of construction noise that was occurring right beside our room (which was not informed to us until we got in the room & noticed the earplugs). There is a building construction happening right behind the hotel (luckily they don’t work over the weekends, but weekday stays could get frustrating, as the noise is constant and they start pretty early in the morning). Complimentary bottle of water & chips was a plus. But really the only plus of this stay. There is NO housekeeping offered. Although there was a note in our room, I requested for housekeeping and received a response “Unfortunately, we can't guarantee the full service at the moment, but we will notify the housekeeping. And we are more than happy to provide fresh towels, amenities, or any essentials you may need, just text us on here. I will request fresh towels, garbage to be clear for you and refill of the mini bar”. So make sure you ask for housekeeping to clear the garbage and change the towels or else it will not be done. I wasn’t expecting them to change my bed sheets or anything daily as all hotels are now all about “helping the planet” but the fact that they didn’t even fix/reorganize the bedsheets or blanket was pretty disappointing. Honestly, would have preferred them touch up on my bed than the complimentary water & chips, as that is what I expect as service from a hotel stay. Requesting for items were done via text message. Response was pretty quick in comparison to other hotels I’ve stayed at. The ice machine on my floor (6th) didn’t work, so I had to message them to inquire which floor had a working ice machine, on which they answered that I could try the 3rd or 9th floor. Location is a little ghetto at night, lots of homeless people around the area, and druggies just crossing the street randomly. The Dalhousie street only has 1 lane, so traffic is pretty bad. If hailing an uber or Lyft it could take a bit longer before they arrive to the pick up location (recommend requesting the ride inside the hotel to avoid having to wait too long outdoor). It is in very close proximity to the ByWard market, the CF Rideau Centre mall, lots of restaurants & pubs around & walking distance to many attractions (art museum, parliament & royal mint). The hotel required you to tap your keycard to use the elevator to access floors with rooms, but note that the elevator does allow visitors to access the elevator to go to the rooftop restaurant without tapping the keycard. I left an AirPod in my room and tried to contact the hotel via email & phone with no response atm. Honestly I would have expected better service from this hotel, as it was listed as a 4-star luxury hotel. Only luxury I found was the Byredo toiletry that you can use during the stay. FYI - View from the rooftop is great during sunset.

Valet parking is horrible!. Waiting more than 30 min to get your car delivered in spite of asking well in advance.

Construction next door is causing a lot of noise.

$8,000 baby shower!!! We hosted a baby shower for 55 guests at the Andaz Ottawa. Paid over $8,000. Here is what we actually got: ❌ Paid for 630 hors d'oeuvres! — never received the full quantity ❌ Farmers Station at $28/person — set up once, abandoned. Never touched again (cost me 1540$+taxes) - see picture of the station. When we complained, the director of Sales and Marketing claimed their cameras proved everything was fine — then refused to share the footage. Convenient. Then came the insult: they offered a $1,500 refund and called it a "gesture of goodwill." Let that sink in. They charged $1,540 for a Farmers Station that was never replenished, and had the audacity to present the correction of their own mistake as a favor to us. That is not goodwill. That is the bare minimum they legally owed — and they tried to package it as generosity. Then they threatened collections for the rest of the bill after the event. Most of the food you can get it from Costco if ever someone ask :) ''Luxury Hotel'' This was my wife's baby shower. She is 8 months pregnant. This was supposed to be one of the most important days of our lives. The Andaz Ottawa took our money, delivered half the service, showed zero remorse, and expected a thank you for fixing their own mess. Avoid for any private event. They will smile during the sale and disappear during the execution!! See pictures