Northbound Leather

I went to pick up some important formal wear, we tend to buy alot at northbound. We drove 4 hours and got to town with just an hour till close. Anna's customer service is always wonderful, however, this time, I left a pair of pants with my partners wedding skirt, on her advice that I would come back with boots and we would do the hem since the pair of pants I bought her were never sized or cuffed. Fast forward a year, we went to pick everything up, and the pair of pants simply aren't there. I'm not sure if they looked like stock they needed to finish, or got mixed up some other way... Needless to say, between the two of us we have at minimum $50,000 worth of northbound leather in our closet. The last time we went in we spent 10 grand. They'll usually quite good. But I'm 2 weeks out of my wedding date, and it's happened at a time where I don't really have $1,600 to replace pants (that used to cost $800 but that's another discussion). I have to say, I have always told everybody in that leather community in Ottawa if you want quality stuff and people that look after you, you need to go to Northbound. I really can't say that anymore. 2 weeks away from my wedding, no pants. First she acknowledged they were there on the phone, then when we got there she said they weren't there. Clearly she didn't really know. It's upsetting. They keep offering you 50% off coupon, which is basically just pre-covid pricing, and the pricing we get stuff at on December 31st usually, but it seems absurd to pay for something I already owned. I think I've shopped there for the last time. There are lots of places that will make whatever you want. I was just loyal to them because they always took care of me. Until they didn't.

I’ve been shopping here for 20 years and never again! This place has really gone down hill. I have about $50,000 of Northbound leather in my closet between me and my partner. My partner and I bought our wedding outfits along other pieces at the same time and also brought a few pieces for alteration. My partner had a few pairs of pants to be altered and one of the pairs never came back with us, of course the ones that were meant to go with the leather suit for the wedding - which now leaves him to buy new leather pants. The whole transaction was flaky, wrong sizes given which meant several trips to Toronto, one of the body suits which I was measured for never fit either (still doesn’t),it took us like 2 weeks to get a receipt (and only a picture of the receipt) for the things we bought, and no tracking of any kind of the pieces we brought to get altered.

Didn't buy anything but a very cool locally owned place, the person who was working told us about their services and how long theyve been doing it, really incredible

I’ve seen their products in person and they appear to be high quality and very well-made. Unfortunately, what isn’t high quality is the customer service. On two different occasions now, months apart, I’ve contacted them via the email listed on the website with some questions while I make a purchase decision. Both times they’ve completely ignored me. Not even a bad response or an answer I didn’t want, just no response at all. Complete silence. If I’m going to give you hundreds or even thousands of dollars by making a purchase online where I can’t see the product in-person first, the least you can do is answer some questions. Mr. Riegillo, despite being on the other side of the planet, has always gotten back to me within a day or two and has been super helpful. I’m going to give my business to the company that shows me they want it.

Excellent service. When in customer service one should always be aware of our breath.

Despite repeatedly unsubscribing, we are still receiving unsolicited advertising emails. If this stops, I will retract this review. If it doesn't stop, I will take legal action.