Equinox Hotel Hudson Yards

Checked in today for a 3 night stay. Very expensive hotel, so was very excited. Received what was clearly the last room they had, which was dirty, scuffed up and under furnished. Nothing like the photos - no couch or desk. Dirty windows. Used vanity kit (the cotton buds pack was half open, for example). When asked if I could Change rooms, very rude service tried to blame it on my booking. Then they blamed housekeeping - no accountability which is quite rare from this level of hotel. Then they were quite rude about telling me I could only change rooms if i had all my bags packed at a specific time (which is crazy as i am here for business). No care for customer service. No follow up. The front desk gentlemen seemed nicer when I left for dinner. We’ll see if it improves.

Room not ready at 3 pm. Would need several more hours at least. We had to go to another hotel. Service was terrible, pretentious, and they were uninterested in correcting their issue.

3/5 for 3 main reasons based on this stay: First, why isn't the gym 24h? Most luxury hotels I've been to have 24h gyms or at least provided the guest the option to sign a waiver to use the gym after normal opening hours. Equinox is all about the gym. So it seems a bit ridiculous that it doesn't do that. Second, the sound insulation in the guest rooms is insufficient for a luxury hotel. High-pitched sounds could be heard from others' rooms, the hall or outside in the early morning hours that disrupted sleep. Expected more for this price range and brand reputation. I only rated sleep quality at this hotel a 7/10 on the sleep study form because I woke up late (past 11AM) to make up for the sleep disruption encountered earlier; otherwise the score would've been lower. Third, even after considering space is limited in NYC, the outdoor pool is like a pond (speaking relatively). Surprised there was a waitlist to sit in front of this tub with a logo.

⭐️ **1 STAR — Equinox Hotel: Come for the luxury, stay for the police intervention.** Without a doubt, one of the worst hotel experiences I’ve ever had. For a hotel charging luxury prices, the actual experience was more **“overpriced social club with a pool”** than luxury hospitality. Let’s start with the highlight: **the hotel called the NYPD on me and told them I had stolen jewelry.** Yes, you read that correctly. Apparently, after spending thousands of dollars at the property, I went from *hotel guest* to *suspected jewelry thief* in record time. Ten NYPD officers showed up. The entire situation was completely ridiculous and humiliating. What made it even more ironic is that my husband is a New Jersey police officer and previously worked as a New York police officer. Nothing says five-star hospitality quite like having a small army of police officers arrive at your hotel stay. And unfortunately, that wasn’t even the most disappointing part. **The pool:** There is a waitlist for chairs, because apparently sitting down at a hotel pool is now an exclusive luxury amenity. Pregnant women were literally sitting on the cement floor while chairs were being managed like they were VIP nightclub tables. The cabanas? **$800, plus $100 per additional person.** At those prices, I expected someone to at least hand me a crown when I sat down. The pool door is so heavy that opening it feels like a strength-training exercise. Which is fitting, considering this is supposedly a fitness hotel. And speaking of fitness… I have never seen so many people dressed like they are about to film a workout than actually working out. Lots of TikToks, posing, extremely revealing workout outfits and people performing the *idea* of exercise. If watching someone else work out counts as cardio, this place is absolutely crushing it. Then there’s the hot tub, where guests apparently decided basic hygiene was optional. **People were actually peeing in it.** Nothing says luxury wellness experience like soaking in someone else's urine. The elevators are painfully slow. The shampoo smells like industrial chemicals. And for a hotel that markets itself as a premium wellness destination, the overall experience somehow manages to feel chaotic, pretentious and strangely uncomfortable. But I have to give credit where credit is due. The best thing about the entire hotel was **Broken Coconut.** 1. Broken Coconut 2. Broken Coconut 3. Broken Coconut 4. Broken Coconut That’s the list. And then came the grand finale. After spending approximately **$9,000 at the property**, we asked about extending our stay. Instead of making a valued guest feel welcome, we were told we would need to return the minibar alcohol and clothing we had purchased from the Equinox shop. Because apparently after spending $9,000, the hospitality department's response is essentially: **“Actually, give that back.”** I genuinely couldn't make this experience up if I tried. For the prices Equinox charges, I expected exceptional service, discretion, cleanliness, and luxury. Instead, I got a police incident, a pool chair waitlist, $800 cabanas, questionable hot-tub hygiene, painfully slow elevators, chemical-smelling shampoo and an overall atmosphere that felt far more interested in appearances than actual hospitality. There are plenty of hotels in New York where you can spend your money and actually feel like a respected guest. **Waldorf Astoria. St. Regis. Ritz-Carlton. Four Seasons.** Stay somewhere that understands the concept of hospitality. As for Equinox? **Never again.** The best workout I got there was apparently the cardio involved in trying to escape the experience.

⭐⭐⭐⭐⭐ We just finished our stay at the Equinox Hotel New York, and I can confidently say this was the best hotel experience we’ve ever had. From the moment we arrived until the moment we left, the level of service was exceptional. We stayed in the Premier One Bedroom Suite overlooking the Vessel, and the room was absolutely incredible. The suite was spacious, beautifully designed, immaculate, and the view of the Vessel, especially at night, was spectacular. Everything about the room and hotel felt first class. What really separated Equinox, though, was the people. Dan at the front desk was incredibly welcoming and made our arrival and early check-in seamless. But I especially want to recognize Michael from the valet/concierge team, who truly took our experience to another level. He helped us unload when we arrived, load everything back up when we left, greeted us throughout our stay, and was genuinely friendly, personable, and fun every time we interacted with him. Michael, along with his colleagues, made us feel welcomed rather than simply like hotel guests. Those interactions were one of the highlights of our stay. The service remained outstanding throughout the entire visit. Whether we were requesting additional towels, calling for something in the room, or ordering room service, everything was handled quickly and professionally. We actually had four in-room dining experiences during our stay, and every one of them was excellent. It’s rare for a hotel to get so many aspects of the experience right at the same time: an incredible room, beautiful property, great food, outstanding service, and employees who genuinely make you feel welcome. Equinox accomplished all of it. We came into this trip excited to experience the hotel, but it exceeded our expectations in every way. We will absolutely be returning, and hopefully many more times. A huge thank you to Michael, Dan, and the entire Equinox team for making this such a memorable stay. An easy 5 stars and one of the few hotels we would recommend without hesitation.

My favorite number one

Great Vibe Cool Place🔥

I don't write many reviews, but this one I feel is important. While the hotel itself, the rooms and check-in hosts were great, there was one thing that literally ruined on stay-cation. One of the amenities the hotel outlines on their social-media is the pool. Great, it caught my attention. What better than to be in concrete jungle, tanning at the outdoor pool! Wishful thinking. So I check in, and head to the pool right away, only to learn that the pool is owned/managed by the Equinox gym company, not by the hotel. When I asked for 2 chairs, I was told "first come first served" by a host named Sunny. She was as nasty as can be, with attitude from head to toe. I'm standing and waiting, and then turn around to see that a newcomer grabbed 2 chairs. I asked Sunny "Why is that person getting those chairs, I was here first" her response: "First come first served" and just walked away. The following day, the song changed. I'm told that today there's a waiting list and the wait is over 2 hours!! So one day I'm supposed to fight for a chair, the next day there's a list! When I attempted to just take a chair, Sunny was right behind me removing my stuff! What a dedicated employee she is! I just want somebody to explain this to hotel management: When somebody drops $1800/night on a room in the summer, they ARE expecting to get VIP access to ALLLLLLL amenities. Making somebody feel like a beggar asking for a pool chair, then given attitude by some gym clerk gave my visit a 1-star feeling. This is my last time at this hotel.

This Hotel is overpriced and has the worst customer service ever, especially the lady manager or whom she pretends to be manager Elle, very rude and unprofessional person and does not have the skills to deal with guests I won’t recommend this hotel to any.