Waldorf Astoria Park City

The price doesn't quite match the care, cleanliness and quality expected. Even though we had confirmed the correct room, an incorrect room meant a 30 minute wait. The cupboards were dirty, a cobweb hung from the ceiling and the room's hairdryer was missing. The pool hostess misinformed us of the pool's hours not giving us towels, so we found another staff member who was better informed. The saving graces included: kind staff, great view, delicious food served with good cheer and pretty grounds to explore.

Well, reservation was an issue, after two calls to the hotel to move from a king room to a double queen room we arrived to find my request was not made. Okay, no big deal...but there were no double queens ready for check-in at 5:00 PM. So, we waited 40 minutes. There are cob webs in the window (big and old) 7113 is the room number. Then the hairdryer was missing, one was delivered but we felt like we had taken it. Ice on this property is a mystery, you call the front desk and they deliver it...until after tipping $10 for ice delivery, I went to the pool on the 4th floor and followed the signs to the pool only to be told it was an exit only and you had to find the main entrance by the towel rack??? Good news, on this journey I found the only hidden ice machine on the 4th floor in the hotel. The correct entrance to pool was just frustrating, better signage would help future customers. Got to the pool at 7:05 PM and wanted beverage service but it closed at 7:00 PM...ugh! Again better signage would help, I would have gone to the bar inside the restaurant before heading to the pool. We did enjoy dinner at the Powder restaurant and the service was fabulous. Then...we wanted pool hours for the next day, we were told 8 AM to 7 PM. Well that was also incorrect, we hurried back from our day to swim, only to find out the pool was open until 10:00 PM...Ugh! They only have valet parking at $48 per day, when I had the gentlemen...yes, more than one, bring up the car they acted disappointed with $5 tip. In review a 5 Diamond property at $600 plus a night that needs to hire independent shoppers to rate the property. I love to pay for great food, products and service that are special. This one just missed the mark.

Everything was absolutely amazing! The staff was incredible, the food delicious, and the pool glorious! Can’t wait till next time!

Took my wife and 2 grandchildren 9 and 7, it was 5 star all the way. Staff and facilities were 2nd to none. Highly recommend and will look forward to our next visit.

We've stayed at the Waldorf several times and always enjoy it. It's elegant and relaxed at the same time. Shout out to Kate and Shelby in the restaurant and Will in bicycle rentals for friendly, professional service!

The Waldorf Park City is an exceptional hotel. Everything was fabulous…the hotel itself, the service, the people…can’t say enough good things about our stay. And too many people to compliment individually…everyone we interacted with was superb. A few names that can be singled out…Shannon in sales started things off and made things extremely special, Ryan at the front desk, Jill the manager, Andra in concierge, the entire Powder staff, housekeeping, door, shuttle drivers. Again, a fabulous experience.

We loved our experience at this hotel. Service was top notch and the food was delicious. We enjoyed all of the fabulous amenities. I would definitely recommend if visiting Park City!

A great place to relax and enjoy Park City. The service is excellent, and the rooms and facilities are top-notch. The staff is always attentive to your needs and very helpful. I highly recommend this wonderful experience.

Great experience all the way through! We only stayed one night as part of a cross-country road trip but we left with a wonderful experience. While the rooms were slightly dated and the full kitchen setup that obviously works more for family ski trips during Winter months didn't come in handy at all for us as a couple, the furnishing was neat and the decor all matched the design aesthetic of the entire property. The best part by far however were the people. Big shout out to Dallin and Andra especially for arranging our small request on such short notice and pulling through! Dallin went above and beyond and even showed us to our room with a short room tour, and Andra gave us excellent advice on our activities planning & itinerary. Everyone else whom we crossed paths with were energetic and always eager to help. The restaurant Powder has amazing food as well (the carrots side were literally the best I've ever had). I highly recommend checking them out regardless of staying at the hotel or not. We look forward to returning in the near future!

My family and I had an absolutely wonderful stay at the Waldorf Astoria Park City over the Fourth of July weekend. From the moment we began planning our trip, we experienced the exceptional hospitality that defines this property. This was our first time driving from California to Park City, and Concierge Dallin Calvert was incredibly helpful over the phone before our visit. He took the time to help us coordinate our drive, answer our questions, and make sure we felt prepared for our arrival, which made the journey feel much easier and more enjoyable. Dallin was truly outstanding. He genuinely cares about guests and their families, and it was clear from every interaction that he wanted to make our experience special. He went above and beyond to make sure our son was happy, excited, and looking forward to the trip. His kindness, thoughtfulness, and personal attention made a lasting impression on our family and set the tone for the incredible hospitality we experienced throughout our stay. From the moment we arrived, we were welcomed with genuine warmth and hospitality. Every member of the staff went above and beyond to make us feel at home, and their attention to detail made our stay truly exceptional. The property is absolutely stunning, beautifully maintained, and surrounded by breathtaking mountain scenery. Our accommodations were spacious, elegant, and incredibly comfortable, making it the perfect place to relax and enjoy quality time as a family. This was our very first visit to Park City, and the Waldorf Astoria made it an unforgettable experience. The hotel planned an entire weekend of activities for families and guests of all ages, creating a festive atmosphere that perfectly celebrated the Fourth of July. Everything was exceptionally well organized and thoughtfully executed. We especially enjoyed the patriotic face painting, the unforgettable visit from a majestic bald eagle, and the many family-friendly activities that made the holiday weekend feel truly special. We loved the Fourth of July Ice Cream Social, where guests were treated to complimentary ice cream in a festive setting that brought everyone together. My son also loves Bomb Pops, and to our surprise, the hotel offered them poolside as a complimentary treat. It was such a nostalgic and thoughtful surprise on a warm Fourth of July summer day. Each evening, we looked forward to making s’mores by the fire pits. The hotel provided beautifully packaged complimentary gourmet s’mores kits with everything we needed, featuring delicious house-made marshmallows in three different flavors. It was such a thoughtful and elevated take on a classic family tradition. What truly made our stay special were the personal touches. The team surprised my young son with an adorable moose teddy bear, a gesture that absolutely made his day and is something he’ll cherish for years to come. It’s these thoughtful moments, along with the genuine care shown by every team member, that set this hotel apart and make guests feel truly valued. Every aspect of our stay reflected the exceptional service, luxury, and hospitality that the Waldorf Astoria is known for. Thank you to Dallin and the entire team for making our first visit to Park City so memorable. We left with wonderful memories and are already looking forward to returning. I would highly recommend the Waldorf Astoria Park City to anyone looking for a truly first-class mountain getaway.

My day at the Waldorf Astoria Park City was exactly what I had hoped for. This beautiful mountain property offers a peaceful escape with thoughtful amenities throughout the experience. From complimentary valet parking to poolside SPF lotion, ice water, after-sun lotion, healthy snacks, refreshments, and teas in the spa relaxation room, every detail is designed to help guests unwind. The experience began with a warm welcome from the valet team, followed by a friendly and efficient spa check-in. I was then given a tour of the facilities by a knowledgeable staff member who answered my questions and made me feel comfortable from the start. The spa facilities are exceptionally clean, well-maintained, and fully stocked with amenities including towels, slippers, and even deodorant spray in the locker rooms. The pool area is spacious with attentive staff available for food and beverage service, along with two hot tubs and a wonderful dry sauna that shouldn't be missed. Overall, it was a relaxing and memorable day surrounded by the beauty of Park City. The combination of attentive service, well-appointed facilities, and a tranquil mountain setting made for an experience that felt both luxurious and effortless.

The Waldorf Astoria Park City in Park City, Utah set the standard for luxury from the moment we arrived. The location is outstanding, but what truly sets this property apart is the service. You expect exceptional hospitality at a Waldorf Astoria, yet the team somehow managed to exceed those already high expectations. My husband is a Hilton Honors Diamond member, and we were celebrating our anniversary as well as our first trip to Utah. The hotel made the occasion feel truly special. We were upgraded to a spectacular two-bedroom, three-bathroom duplex suite with a full-size washer and dryer, which made our stay even more comfortable. Every bedroom, along with the living room and private terrace, featured its own fireplace. Roasting marshmallows for s’mores on the terrace was one of the highlights of our stay. The pool was refreshing after a day of exploring, and I especially enjoyed a peaceful yoga class with Mary by the pool. The concierge team, especially Andra, Dallin, and Elle, went above and beyond in planning our week. They arranged a guided hike to Blood Lake with John and a lakeside lunch that became one of the highlights of our Utah vacation. Their thoughtful handwritten anniversary card was a personal touch we’ll always remember. The valet team deserves special recognition. I can honestly say I’ve never experienced a more efficient valet service. They were consistently friendly, welcoming, and had our vehicle ready in no time. The complimentary shuttle to Main Street was another fantastic amenity that made getting around Park City effortless. Every staff member we encountered was warm, attentive, and genuinely committed to making our stay unforgettable. If you’re looking for a memorable Park City experience, take my word for it and look no further.