DoubleTree by Hilton San Francisco Airport North

I wanted to take a moment to recognize an outstanding employee at the DoubleTree, Driza. Tonight she was working the front desk completely on her own while handling at least 10 separate parties in line, and honestly, she handled it better than most teams of multiple people could. What could have easily turned into a stressful and frustrating situation for guests was the complete opposite because of her professionalism, efficiency, and positive attitude. She moved through the line quickly while still making every guest feel acknowledged and taken care of. Even under pressure, she remained calm, friendly, patient, and genuinely welcoming. In today’s world, exceptional customer service truly stands out, and Driza absolutely represents the brand in the best way possible. Employees like her are a major reason guests return and continue supporting the DoubleTree brand. I just wanted to make sure her hard work and professionalism did not go unnoticed. Thank you, Driza, for your amazing customer service, positive attitude, and for turning what could have been a difficult night into a great experience for everyone.

Great service (David overnight was.fantastic) very quiet and clean accommodations. The room was large and had all the amenities you would need.

No air conditioning and they wouldn't help to resolve it or apologize for. The room was 86 degrees. Front desk were not friendly. Don't recommend this place

Sundeep was excellent and front desk was welcoming, great housekeeping staff! Great location!

Quick overnight stay with a late arrival and morning departure at this hotel. No complaints whatsoever. Check is was easy via the app, went straight to a clean room, dropped our bags and went to sleep. The hotel is isolated in a business park so not much in the immediate vicinity in terms of restaurants, etc but again, we were there for all of 11 hours so it didn't really impact us. They have a restaurant that serves breakfast but it is way over-priced based upon the quality of the food. Their buffet was almost $30 per person and was the same quality of food that a lot of places provide for free so we passed on that and just took the cheaper "continental" breakfast option. But again, we got in, got out, and had a good night's sleep. So in terms of what is really important (cleanliness, comfort, sleep quality) absolutely no complaints.

First visit for 2 nights March 2-4. Positives Friendly professional staff Common areas very clean Close to airport Good on site restaurant Nice clean safe business park area Bay views Exercise room Nice area to walk around by bay Negatives Rooms need a refresh , esp the bathrooms Mini store on site with snacks toiletries- nice to have but off the chart expensive so bring your own food drink etc. no microwave in room but there is one you can use in mini store Pool area sad I had looked forward to the hot tub but it has been cemented in. Pool small and didn’t seem clean so didn’t use.

We stayed overnight in San Francisco because of a delayed flight. Air Canada provided for our stay at Double Tree By Hilton North Bayfront Brisbane.This hotel is one of two Double Tree hotels in San Francisco airport.This hotel has no airport shuttle so we took a Lyft car to stay here.The reception area is of average size. At the back of the reception desk there is a small store selling food and other necessities you might need for a hotel stay. Our room was spacious with two double beds, a small fridge and coffee making machine.Breakfast is not free .Choice of Continental ($14.99++) and full ($25++)

I rented two rooms at this hotel for 3 days. As soon as we entered the rooms, you could smell the dirty odor. Outlets were broken, the shower tub drain was broken, the remote didn’t work, and I expected much more from a Hilton hotel. I asked for a manager twice and did not get to speak with one during my stay. When I told the guy about my rooms issues, he simply asked “What do you want?” It made me feel like they encounter complaints often. On top of that, parking is $45/day plus tax, paid for through an app, vs the hotel charging directly on your room receipt. Their guest services manager emailed me after I contacted Hilton via their AI chatbot after checkout. All was good until I received email receipts for two people which includes their name, address, and other information. I will not post the screenshots to protect the privacy of those affected. It begs the questions: who did they email my information to? How many times has DoubleTree done this, and what are they going to do to fix it? Looks like those folks complained as well as they both received refunds for their rooms. If you like your hotel rooms visibly dirty and in disrepair, by all means, book a room and take a chance! They do have a Peleton in the exercise room and there were two employees that were really nice. DoubleTree by Hilton will take as much money from you as they can. Their store is super expensive and items are marked up as much as 500%.

Horrible Hotel way below Hilton Standard, they charged us $30 for 3 small water bottles. The rooms were Dirty and you kept having an uneasy feeling about it all.

I’m extremely disappointed with my recent stay at the DoubleTree by Hilton in Brisbane. Not only did the bathroom sink malfunction—requiring engineering to come up and fix it—but the overall experience was far below the standard I expected from a Hilton property. The most troubling part came the day after I checked out, when I realized I had forgotten an item that I am absolutely certain I left in a drawer in my room. I contacted the hotel immediately, yet after several attempts to follow up with management and housekeeping, I was repeatedly told that “all drawers were checked” and that nothing was found. This felt dismissive and unhelpful, and I’m left with the impression that the item was either thrown away or kept by staff. The complete lack of accountability was extremely frustrating. To make matters worse, the charge for incidentals ended up being higher than the nightly room rate, which is shocking and feels unreasonable. Parking fees were equally exorbitant. Overall, this was an unfortunate and disappointing stay. Between the maintenance issues, the missing item, and the excessive charges, I can’t recommend this hotel and will not be returning.

Really nice hotel! The rooms are spacious and loved the complementary cookies! The gym was very nice even though it was on the smaller side and they had a pool. Will definitely be back if I ever am in the area!

Great

Really close to the Bayshore trail which was perfect for an after dinner walk.

The family and I stayed here over the 4th of July. It was kind of a last-minute thing and they had few rooms left. We'll start with the location. It was a bit out of the way really close to the airport. So if you're going to the airport and want a quality room at a really good rate with a great customer service, this is the place to go. However, other than the restaurant that was attached to the hotel, the closest food was an easy 20 to 30 minutes away depending on what you're into. Now for the bad the only reason I could not give this a five star was because of the location how far it is to all the amenities and everything around it. And the biggest one is the parking situation. $45 a night. They don't put on their website because it's not part of Hilton DoubleTree. It's an independent party. Be warned, they do not tell you this at checkout. However, there are signs all over the place saying to scan here, pay for parking. Just be aware it's pretty pricey to Park here.

I had a very pleasant stay! Sure the parking fee is lame but honestly the reasonable fees, deposit, location and all the free cookies you want made up for it. Staff were very friendly and helpful. The gym was reasonable with the appropriate weights/machines to do my workout. The room was clean and bed comfy! Water pressure in the shower and sink was fair. I was hesitant booking at first because of the reviews, but then I noticed most of these negative reviews are complaints about the parking fee, complaints about loud people in the other rooms(come on it's a hotel, what more do you expect, get over it lol) and complaints about some rooms being outdated I guess (again it's a hotel and if you expect luxury, then pay 385 per night at the fancy hotel next to the airport). The rooms and experience here were well worth the price and stay. Believe me, for being an extremely picky/high standard person myself, this hotel was good and the negative reviews unjustifiable.

Convenient location near SFO, but the overall experience was disappointing. We had booked two rooms, but check-in was not smooth and the front desk initially could not locate the second room. We also paid extra for a bay-view room, but after waiting about an hour, we were still assigned a different room than expected. The property is older and the rooms are on the smaller side. Parking was also confusing, with QR codes in the lot leading to higher charges than paying through the hotel, and I was charged twice until I caught it at checkout. Location is convenient, but the check-in process, room assignment, and parking setup need improvement.

1st off the beds in our room were made and seemingly fine, but as we peeled the sheets back, the white comforter was covered with black marks. Disgusting... Went down to notify the desk about the dirty sheets. The support staff must not work late. Therefore after a wait, we were given a fresh set of covers, for us to go back up and make up the bed ourselves. As my wife and I are making the bed with the fresh sheets, we discover multiple stains on the new sheets. Gross... So we have to go back down to the lobby again. The staff got us another set of covers, this time with a brown/tan blanket. For some reason. It was finally clean though and therefore we could sleep without worry. This incident tainted the entire weekend stay. Not to mention the large stain on carpet by the room door. The good: Tons of parking and our car was safe. Location was great for my early morning walk. Just steps from a walking path along the San Francisco Bay.

Nice hotel but $47/ night parking fee is crazy. The room rate was reasonable but the parking is just gouging and deceptive.

Not close to airport. Many options closer. Built for biotech firm down the street. Typical sweet double tree cookies. Good large clean rooms. Comfy medium beds. Decor circa Brady bunch modern for 80s $46 parking fee… ouch

1 star — Serious Security Failure: Digital Key Opened an Occupied Room I stayed at the DoubleTree by Hilton South San Francisco for two nights (June 22–23). On arrival, I was issued a digital key and directed to room 212. When I opened the door, there was already a woman inside — a solo traveler who had no idea someone was about to walk in. She looked genuinely frightened. This is not a minor inconvenience. This is a security failure that put two guests in a frightening and potentially dangerous situation. A woman traveling alone had her sense of safety shattered in what should have been her private space. When I reported it to staff, I was told this happens approximately once a month. That response was more alarming than the incident itself. A known, recurring key assignment error at this property has not been fixed — it is simply being tolerated. The staff apologized, but an apology does not fix a systemic problem. If you are a solo traveler — especially a woman — please be aware that the digital key system at this property has a documented history of assigning guests to already-occupied rooms. I would strongly encourage Hilton corporate to audit the key management process at this location before another guest is put in this position.

TVs are awful. Nonfunctional sleep timer. No option for external input (ie: Roku, Fire, etc.).

I would not recommend to stay here, it’s run down the carpet is dirty, the headboards they do not clean them, they put 2 waters in ur room but then it’s only if your a member i believe gold silver and going up, if you’re not they want $3 per water bottle this should be free for all guests or don’t have it in the rooms at all. Whoever is running this hotel really needs to get there stuff together, I would recommend staying at Marriott or even ihg and the location sucks, lobby is way nicer than the rooms. And they overcharge for parking.

Good hotel with an amazing view if you opt for the Bay view. Despite being close to the airport, you barely hear any planes.

Definitely not a 4 star hotel. Look somewhere else. Prices are low for a reason. Dirty and not comfortable.

Late at night, while waiting in the lobby for my laundry, I was unable to access the restroom as my key card did not work. When I requested assistance, the front desk responded in a rude and impatient manner, telling me to lift the handle and appearing visibly annoyed. I did not expect this level of service from DoubleTree, and the experience was disappointing. I hope this feedback will be addressed appropriately. I have