The Connaught

The best Afternoon TV in London, hands down. Luxurious service, high quality, flawless. I've been going there for years and its standards haven't declined, unlike other luxury hotels whose standards have dropped.

Ciprian, I was very happy with my man and he was fnataric and provided and great service, smells and had great banter and respect. Big up Ciprian!

I stayed at The Connaught for four nights at the end of August, and having had a few weeks to reflect on my stay, I find myself with mixed feelings about the experience. The hotel is beautiful, the Mayfair location is hard to beat, and without exception the staff were warm, gracious and incredibly helpful. The concierge team was particularly wonderful, securing every reservation I requested and making the final days of a long journey remarkably easy. Unfortunately, my first impression of the room was very different. I had booked the entry level category directly with the hotel at a rate of over $1,000 per night and had mentioned beforehand that, should availability permit, I would appreciate an upgrade. At check in I was told I had been upgraded from a queen to a king room. I was grateful for the gesture, although the room was extraordinarily small, with no practical place for my large suitcase other than the floor, almost no natural light, and a single window looking directly onto a vent. I had also noticed online that several other room categories remained available that evening, so the upgrade felt rather modest. The size, however, was ultimately not my biggest issue. The shower did not drain properly and, most importantly, the bed was genuinely uncomfortable. I slept terribly that first night, which after nearly a month of traveling was particularly disappointing. When I mentioned the mattress to management, it was suggested that I might be feeling the seam created by two twin mattresses being placed together. Having stayed in many hotels throughout Europe, I am very familiar with this arrangement, and that was not what I was experiencing. There was a pronounced dip on each side of the bed and the mattresses simply felt very worn. To the hotel’s credit, my concerns were handled graciously and I was moved to a beautiful and far more comfortable contemporary room, although its very modern design did not quite have the classic Connaught character I had been looking forward to. What stayed with me most was a manager, who was extremely kind, telling me that I should never book the entry level room category. I appreciated her candor, but found the comment rather telling. At a hotel of The Connaught’s caliber, there really should not be a room category that guests are advised not to book. An entry level room can be smaller and less elaborate than a suite, but it should still provide the comfort, attention to detail and sense of occasion that define a great hotel. There were also a few smaller service misses, including a request for additional hangers on my first evening that went unanswered until the following morning. None of these things individually would normally merit much attention, but expectations are understandably high at The Connaught. I genuinely enjoyed many aspects of my stay and have nothing but kind things to say about the people who looked after me. Still, after having some time to reflect, I was disappointed overall. You only get one chance to make a first impression, and at this level I believe the magic of a hotel should be felt whether you are staying in its grandest suite or its smallest room. With so many exceptional hotels to choose from in London today, I am glad I experienced The Connaught, but I am not sure I would rush back unless I were staying in one of its higher room categories.

This is an absolute home away from home experience. Excellent service throughout our stay with staff there to help you with anything you need. The bar is a real winner to.

There are not enough superlatives to truly do this hotel justice...Quite simply, one of the finest hotels in the world!