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Check under beds as they never seem to vacuum underneath like they are begging for bugs and rodents, which is probably why there's rat traps next to the beds

If i could give it a zero i would. I think its wonderful that they have a place for the homeless to go out of this cold wet weather. And i was very very grateful...but on the other hand that Hotel gets plenty pf money to have the homeless stay there i have been told by workers and state. So i feel as though they think oh we are openning our doors to these people so we can collect money always have our rms filled and we dont have to do nothing to keep up with anything...Its dirty they reg. Charge 132-140 before taxes a night. I have stayed at the Hilton for half that and the Hilton is amazing CLEAN. The homeless shouldnt have to live like that because they are homeless. Its just so wrong the Hotel owner hasnt done anything to any of the rooms for yrs . The house cleaners go in the CTI program rm once a week and they get paid and they dont clean i have pictures i took a couple hrs after they cleaned ....gross the beds are full of so many different peoples hair Stains holes same with the towels i wouldnt even give a dog one of there towels to lay on. The walls are gross they say they vaccuum ...ya right!!!! I was floored😭😭😢 I have been living in my Car since the begging of the winter i have had some hard times and used all my savings staying at hotels at first when landlord sold the house. And ran out of money. After cold cold nights crying it took me everything to ask for help on top of thinking of having to share a room with a stranger...i finally got up the courage and ended up at Best western in Chelmsford, Ma. I was so excited to finally get out of the cold and maybe try to work on my Mentaly state and hopefully get passed everything and find more permanet housings situation so i could feel a little normal again. But after staying there for a weekend i was gaging and crying even more. I had to leave and felt so so bad for the other people thatbhad to stay. I am back in my car and cry because its so cold and i am extremely depressed not being with my 16 yr old daughter that i cant breath sometimes thinking about it. And just pray for something good to happen. I get worried and sick to my stomach because i couldnt afford to keep my insurance on my car the registration has been revoked and i am worried and cry because i have to think about getting pulled over or them running my plates when i am parked trying to sleep. And have the only thing i have left taken from us.

This is the WORST hotel I have been to they changed the linen on the bed once a week, they put the same towels back on the rack, just folded them thinking you won't know , they don't vacuum the room, the exercise room has 1 exercise bike and 1 exercise bench and nothing else, vending machines don't work, cigarette buts all over the place outside, I even seen a needle on the ground, due yourself a favor and spend an extra $10 and go somewhere else

I came here and booked the room through work. I DO NOT!!! Recommend staying here. First room I stayed in I found a bed bug on the pillow. Took it to the front desk and told him I would try a different room on a different floor. Well checked that room found another bed bug on the pillow. I checked out. I can almost bet the whole place is infested. A bunch of cracked out people all up and down hallways and lobby just hanging out. Weed smell all throughout the hotel. Do not book here.

Hello, I would like to know if it is a hotel or a rehabilitation center. They indicated that the second and third levels are part of a program.

Nice hotel and got a great price.

The room was clean , and the water was hot. But it's not a hotel . It is a long-term treatment facility for various addictions. It is time for them to decide if there a hotel or a treatment facility.

I love it here the people are very respectful and friendly and the staff are fabulous and very friendly

No one told us it was also a homeless shelter! Bathroom exhaust fan hadn't been cleaned for God knows when!

This place is currently (mid-March '24) mediocre. Judging by the smell in the hallway, smoking is allowed - that's rare at Best Western hotels. But they are in the midst of some renovations, so let's not judge too harshly - for now.

The hotel staff are very friendly. The rooms are nice. The neighborhood is a quiet area. Here is where my bad review comes into play. This is no longer a Best Western. They are housing long time individuals that are seeking help for addiction. That is amazing for people that need it. My problem with this is I wasn’t given the information and opportunity to decide for myself if I wanted to continue to stay or have my company pay at a different hotel. Nothing was communicated. I only found out by accident.