فندق The Talbott
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We decided to stay at this hotel with my family because of its location, and it turned out to be one of the worst hotel experiences I have ever had! The management at this hotel is unbelievably incompetent and disrespectful. We were incorrectly charged due to a mistake THEY made, and when I tried to resolve the issue, the manager made me wait in the lobby for over 45 minutes. After keeping me waiting that entire time, he simply left the building without ever speaking to me. No apology, no accountability, no attempt to resolve the situation professionally. The staff showed complete disregard for guests and their concerns. I have never experienced such poor management and customer service at any hotel before. If anything goes wrong during your stay, do not expect anyone in management to help you! DO NOT STAY HERE! There are far better hotels in Chicago that actually respect their guests.
The worst hotel I have ever stayed at. The management is absolutely horrible.
Located in a quiet and serene part of the downtown area. Family friendly
Great hotel overall. Excellent food at Laurel, friendly staff, great location. My only wish would be a more functional chair in the room for business travelers.
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آخر تحديث في 6 نوفمبر 2026