فندق إيه سي من ماريوت ماوي وايليه
Visitors frequently praise the friendly and helpful staff, particularly mentioning specific individuals and the excellent pool and bar service with good value. However, some guests have experienced issues with noise in rooms, uncomfortable beds, and inconsistent front desk service, with one reviewer noting a significant decline in quality.
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The staff was very friendly and LJ and Teshia was very helpful
Overall, I enjoyed the hotel and the accommodations. My only disappointment was with the front desk service, which didn’t quite match the warmth shown by the rest of the team.
The room was very noisy and the bed was the worst I ever had to sleep in..would not reccomend
Stayed here early last year and it was great so we came back. Just checked out today 1/5/26 after 3 nights. This place has taken an absolute spiral for the worst. We are Platinum Elite and booked 2 rooms for 3 nights that cost us 432K Marriott points. We had an additional amount of room charges in excess of $1K. I brought these concerns to the Assistant GM upon departure, she completely agreed with me about the issues and said there was no excuse for them. I did not request compensation of a specific type as she asked for my room and name so I knew something would be done. Once at the airport I reviewed our bill for each room and saw that no compensation was done for the room charges or the points used for paying for the rooms. I called the hotel back and spoke with the Assistant GM again and expressed concern to which she replied she added 50K Marriott points to our account. This is basically a slap on the face. Allow me to describe the issues that were brought to her attention. 1- Room only received housekeeping services 1 of the 3 nights. 2- The “heated” pool was broken as it was essentially a cold plunge. No guests were in it the entire time 3- The hot tub was disgustingly dirty. When you turn the jets on there is brown foam floating everywhere because the tile at the top of the water is brown/black 4- the pool towel bin was always overflowing 5- the trash can next to the hot tub was so overfull that people were putting their garbage on top of it and on the ground. One drink was sitting there the day we arrived and was still there when we departed. 6- there was garbage in the plants that surround the entire pool 7- the lounge chairs that sit in the shallow end of the water and brown on top from dirt and everything else; the bottoms are white. 8- in the bottom of the pool in the corner was broken glass near the hot tub 9- there are lounge “couches” at the pool. On the sides of the cushions was trash; used napkins, plastic utensils and wrappers. The common areas were absolutely disgusting. When I expressed my frustration at the paltry 50K Marriott points she offered me, she then offered a $100 credit on our account INSTEAD of the points. Please keep in mind that these rooms are $1K a night and I had 2 rooms, each for 3 nights. $100?! Really?! Beyond disrespectful and completely unaware of how a hotel should be run and take care of your guests, especially your loyal ones. At this point I’m equally if not more concerned with the hotel response to me than the issues I brought to their attention. I requested a call back from the GM. The complaint has been made to Marriott via the BonVoy app. I will not stop until ADEQUATE compensation has been given.
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Last updated on 3 أغسطس 2026