The Betsy — South Beach

My husband and I stopped In for a drink at the bar and the Bartenders were so so nice. We were dressed casual and felt out of place but they reassured us it was completely fine. So friendly and outgoing and told us the history of the hotel and to walk around and explore the library and pool top and orb. We did walk around. We came back the next day for a margarita and Mule and again the staff were great. We even got to pet Betsy the Golden Retriever who was sleeping in the bar area. Highly recommend for a drink.

Had wonderful lunch on Monday on the patio. Had fish tacos 🌮 very nice and my friend had poke bowl. Our server was ms Barbara she is very sweet lady and service was impeccable! Even tho it was super busy she was very attentive. Thank you for such a nice time

During our last trip to Miami, we stopped by The Betsy for lunch and had such an amazing experience that we decided to book a four-night stay on our next visit. Any expectation we had for a great experience was not only met — it was completely blown away. I have been in the hospitality industry for nearly 30 years and currently operate a Four Diamond casino resort property. We travel extensively, and I can confidently say that The Betsy delivered the very best hotel experience we have ever had in the United States. The service, the food, the accommodations, the vibe, and—most importantly—the engagement from your team are truly exceptional. The experience you deliver is on par with a European level of service that is incredibly difficult to find in the U.S. From the moment we arrived, Juan could not have been more accommodating. Carmen in Food & Beverage was gracious, kind, and genuinely engaging. Hendrik personally greeted us and consistently showed sincere interest in our stay. And Christopher, upon checkout, was beyond kind. Every single person we encountered engaged with us at a level that felt not only genuine, but truly impressive. Your team behaves more like owners than employees, and their sense of pride was evident in every interaction we had — as well as in every interaction we observed with other guests. The art exhibits throughout the property were such an added bonus. We took many walks through the hotel just to take it all in — what a wonderful and thoughtful touch. The live music each night created an incredible vibe and truly made us not want to leave. The combination of the music and the natural, engaging conversations with other guests made every evening feel different, vibrant, and once again, very European in the best possible way. We had four nights of carefully researched restaurant reservations throughout Miami, and we cancelled every single one of them to dine at The Betsy instead. Breakfast, lunch, and dinner were all outstanding. There truly aren’t enough words to express our sincere appreciation for how we were treated — and just as importantly, how we saw every guest being treated. Since returning home, we’ve talked about our experience with so many people that we’ve joked we now have a cult-like infatuation with The Betsy. Call it love at first sight, but we are forever loyal. Thank you to your entire team. You should be incredibly proud. There is simply no other choice in our minds when we consider another trip to Miami.

One of the iconic Ocean Drive hotels, right in the heart of the action. It’s warm and friendly atmosphere is sadly a little tarnished by the tired feel of the rooms. The authentic coastal feel works well but the furniture and decor is looking dated, shabby and in need of a freshening up. Make sure you don’t get allocated room 231. It’s right over the kitchen so the smell of food all day is overpowering and obnoxious and the vibration off the kitchen industrial extraction fan literally shakes the whole room. Management aware of the issue but couldn’t do anything to recify as hotel was full. If they had of warned me on check in I’d have switched hotels as it made the stay very uncomfortable. Shame as I’ve waited years to stay at this property. UPDATE: 24 hours later and management has corrected the room issue. We had a change of room to 301. 100% better. It’s a great layout, same decor style but feels so much fresher and newer. Much more like we were expecting. Thank you.

Awesome boutique hotel! The staff was incredibly friendly, the rooms were small but nice and the hotel decor in general was so fun! Great lobby bar with a banging dirty martini. It is very obvious that both the owners and their employees take great pride in their hotel.