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Visitors frequently praise the New Haven Hotel's friendly and professional staff, clean rooms, and convenient downtown location, especially for visiting Yale. However, common complaints include issues with air conditioning, particularly motion-sensor systems that can make rooms too hot, and thin walls allowing for noise transfer. Some also noted surprisingly low toilets in handicap rooms and expensive, inconvenient parking.
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This place totally exceeded my expectations. The room was nice and clean, all the staff were friendly, professional, and efficient, and the location is quite convenient, too. Breakfast was a bit meh but it was also cheap and convenient so I have nothing to complain about. Overall, I really liked this hotel and I would stay here again.
No AC, bit by bugs, and they never responded to our emails and messages about our issue. Avoid.
We had great stay here. The staff were very friendly and informative, the room was clean, and within walking distance of many outstanding pizza places. We walked all over the amazing property of Yale University, chilled in a few parks, and enjoyed New Haven more than I thought we would. I will definitely return! Thanks New Haven Hotel!
The handicap room was comfortable, clean and quiet. Comfortable bed, shower worked fine. Staff were pleasant, the lobby was comfortable. Oh my, the toilet was very, very low to the ground! Really for a young child, not a grown adult with mobility problems. The room a/c kept the room temperature comfortable but went on frequently throughout the day/night. May not stay again.
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Last updated on 29 يوليو 2026