Moxy Richmond Downtown

I chose this hotel because it was relatively priced and close to where I needed to be. I’ve never stayed at a Moxy hotel before and it was a very different concept for me. I typically stay at places at Marriott branded hotels and decided to give this one a try. If I could sum it up simply, I’d say it’s where hostile meets hotel. They have a cute area downstairs with tons of card and board games inviting people to come down and socialize. Checking was at the other side of the bar and they give you a drink token for a free welcome drink. Bar tender made me an awesome Shirley Temple with dark cherry and it was amazing. The rooms are small but for a single person like me on a short trip, I did not need much space. No closet, but they have a couple hangers on the wall for a place to hang a couple things. I didn’t realize until the next morning that there was no window in my room, but honestly I slept better that way. The room was ole purpose this trip was to sleep and that was all…it served that purpose well. Comfortable beds, plenty of lighting choices, and a good shower. Water pressure was a bit low, but they had the handheld combo and that was sufficient to get my hair rinsed. They have a stash closet for extra things like towels, and amenity kids. They also keep the iron and ironing board there. Kind of a cool concept because I always feel bad for calling and asking for those things. Rooms were clean and new feeling. I’d definitely stay here again.

Avoid this property. They think Bonvoy benefits are optional when they are in fact guaranteed. If you rely on the 4pm checkout, do not stay here.

Unfriendly and unknowable check in personal

We arrived to check in and were told our room type was overbooked by 5 bookings. So they did not have the room we booked available. Because we booked on points, they said they could not just give us a different room. Instead, we had to cancel our reservation and then book a different room. If we had booked with cash prior, the rate was $200. Since we couldn’t book again on points, we had to pay for the room and the rate was $300. They bumped us from our room and charged us $100 more for our room. It’s almost as if this is their strategy to make more money. Barely an apology and not a single thing done to make us feel comped for the inconvenience. On top of the horrible first impression, the TV didn’t work, the ice machine was out of order, the mini fridge in the room wasn’t cold, the tub didn’t drain, and the prices of drinks and food was highway robbery! I will never stay at this hotel again and I’m done with Marriott in general, especially since upon reaching out, they were not helpful and offered nothing to make the situation right.

Great friendly staff. The room was a little small but it's was a good room. I wish there was a ironing board and a bigger desk but all in all great

I want to start by saying that the folks who work here are wonderful, and that this is more of a corporate shortcoming than anything else. I booked the Moxy for a work conference and was disappointed that the Wifi was down for all but one off evening of my stay. As someone who planned on getting work done while staying here, it was a bit annoying to have to use my phone to get what I could done. The AC, despite being set to very low, hovered around 70 degrees my entire stay. Usually this is fine, but with unusually hot weather in Richmond, this was another disappointment. Upon checking out, the elevators weren't working. In line to check out, a woman had to book elsewhere due to what I described above. Again - everyone who works here (and RVA in general!!) are incredibly kind human beings. It is definitely a failure of corporate to not ensure that basic amenities are in working order to ensure that the rest of the fun decor and quirks of the Moxy land. If you're here for a short period, the Moxy would be fine - if traveling for work, I would advise against.

If you have the option to stay elsewhere, I strongly recommend you do. I chose the Moxy Hotels for its minimalist, creative aesthetic and convenient location near the children’s hospital, as I was visiting a close family member and needed a space where I could also get work done. Unfortunately, the property fell far short where it mattered most, basic service and communication. At no point prior to arrival, despite their frequent use of app and email messaging, was I informed that the hotel had no internet service. This was also not disclosed at check-in. I only discovered the issue after settling in late at night with the intention of completing work. When I went downstairs shortly after checking in, even the small details were off, there was no beer available despite the complimentary drink offering (on a Friday), and again, no mention of the WiFi outage. Once I realized there was no internet, the front desk did not offer a solution and instead directed me to a third-party support line. I spent over an hour and a half on the phone, including waiting for callbacks that never came. From Friday night (around 9 PM) through Sunday morning at checkout, there was no WiFi and no proactive communication or updates from the hotel. As a result, I had to leave the property and incur additional costs (multiple Uber rides) just to access reliable internet, time and money that could have been spent with my nephew during a very important visit. The compensation offered, 3,000 points (approximately $33.75), did not even cover the transportation expenses, let alone the disruption to my stay. The design may be appealing, but without transparency, accountability, or basic functionality like WiFi, the experience does not justify the price.

Great location. Funky vibe. Room nicely decorated and appointed. Warning..Moxy's don't have closets or dressers, but there were plenty of hangers and hooks. The welcome drink was delicious and a nice plus as was the welcome gift. The lobby is an instagramers dream (nice pic opportunities..) Definitely staying here again

Hotel from hell. When we got there the Internet didn't work the entire time I stayed there it was Friday through Sunday. Also one elevator was only working. Also I'm a Titanium member to entitled free breakfast but she wanted to give me points and I had to discuss with her I would rather have the free breakfast so I finally got the two free breakfast cards. The rooms are absolutely horrible they are very small you can look at the video and pictures. The staff is very nice but like most places nowadays they're severely understaffed and overworked. You can stay at a full service hotel that has a really nice bit bed with really nice large rooms for the same price or cheaper. Do not stay here it is not worth the money $350 for two nights. What a rip off! Oh and to add insult to injury it's $22 a day parking. Good thing is the parking garage is right next to it. You need to take your receipt with the barcode cause that's how you get in and out. If you don't and try to get out at night luckily they lock the parking garage so your car is safe but you will not be able to get out so make sure you keep your receipt with the barcode with you at all times and that you don't wrinkle it.

Fun hotel in a great spot. We stayed in bunk bed rooms. I slept great. My son said top bunk had smoke alarm light blinking in his face and could hear the neighbors. But overall we both loved hotel. Valet is third party and not great. I would research alternatives.

Hotel is perfectly located about a 15-20 minute walk from VCU and a 15-minute walk from Main Street Station in the other direction. When I arrived at about 10:30 and checked in, I was given my key despite my room not being ready yet–not the best first impression to get my key, go upstairs but get rejected when I try and tap into my room, but was handled well by the woman at the front desk, however. Once I did get up to the room, it was comfortable enough with the amenities I was expecting, but the wifi seemed to be out–I could not connect my phone or iPad to the network for the entirety of my stay. Despite that, the staff I interacted with were all very friendly and I could tell they were trying their best to get the issues resolved (and the complimentary coffee in the morning was a big plus I was not expecting). Overall, good location, comfortable & friendly staff but the wifi issue would put off people who were expecting to get work done while on a trip. For that reason and the hiccup at check-in, I can't give it higher marks than 3 stars for service.

The rooms were excellent, but the service at the coffee counter was disappointing. The employee appeared distracted, singing along to music through his earbuds and not fully attentive to customers. This came across as unprofessional for a place like this.