Courtyard by Marriott Yonkers Westchester County

The quality of this hotel is rapidly declining.I am extremely disappointed with my last stay. This hotel used to be one of my go-to places because it was always clean, comfortable, and well-maintained. Unfortunately, the quality has declined significantly. When I checked into my room, I discovered that the bed sheets were dirty. I brought the soiled sheets to the front desk, where I was given a fresh set—but I was expected to change the bed myself. After showing the staff the dirty linens, I expected at least a follow-up from management the next morning, whether it was an apology or some form of compensation. Instead, there was no acknowledgment of the issue at all. It's unfortunate because this property was once a nice, clean place to stay, but that no longer seems to be the case. The only bright spot during my visit was the front desk staff. They were pleasant, courteous, and did what they could to help, but the lack of management involvement and declining cleanliness overshadowed the experience. I hope the hotel takes these concerns seriously and works to restore the level of quality and service it once provided.

Absolutely the worst hotel. The manager Tobomie Stanley is the worst manager. Doesn't even apologize for their mistakes. Just want to give excuses. They didn't clean our room until I went and complained for the 3rd day in a row.checked in Wednesday did clean either room till saturday.will not stay at any Marriott again

Hosted a wedding nearby and we blocked out some rooms for the guests. Every singe guest was treated with disrespect and an attitude during check in. I tried speaking with management after receiving multiple complaints, and was directed to someone named Noelia Coiscou who was absolutely disgraceful, attacking me and threatening me by trying to cancel our reservations and lie about payments so they could resell the same rooms to the same people at the holiday (4th of July) rate. Essentially trying to make at least $150 per room. No accountability was taken by management, nor was any proper follow up done for all the guests we had leaving angry- all I received was a pathetic email from someone named Thomie Stanley saying he appreciates my feedback.

Absolutely terrible experience with the front desk manager. She took no accountability for the hotel’s mistakes and spoke to guests in an incredibly condescending and unprofessional manner. The only time her attitude and tone changed was when I pulled out my phone and started recording the interaction. It was disappointing to see such a dramatic shift in professionalism only after she realized she was being documented. If you have the option, save yourself the frustration and stay at the Marriott about 15 minutes away instead.

I stayed here last weekend and my experience sucked. The staff was rude, dismissive, and made me feel unwelcomed. I felt like I was being judged based on my appearance and treated as if I couldn’t afford to stay there. The way I was treated came across as discriminatory, and it completely ruined what should have been a special weekend. I would not recommend staying here at all based on my experience.

Was here for a wedding weekend and the service was horrendous. Being cursed at and yelled at in the lobby because THEY FAILED to have a working credit card machine.

Bed was hard as a rock!, shower didn’t work properly!, and no complimentary coffee!!! I’d never stay here again!!! What kind of hotel doesn’t have free coffee???!!!! Ridiculous!!!

The bathroom looked like it wasn’t cleaned or wiped down at all. Hair on the floor and the faucet and shower had some sort of dirt crusted on them. Hair conditioner bottle was empty. AC was making a noise all night and could hear the people next door talking at 1 am. Breakfast is expensive at the hotel. It just seems like they don’t maintain the hotel very well here. Everything else was fine.

After spending one night in the room, we found a woman’s fake eyelash in the bed where we had been sleeping. Finding someone else’s personal item in the bedding immediately raised concerns about the cleanliness of the room and whether proper housekeeping procedures had been followed. When I brought the issue to the manager’s attention, she repeatedly assured me that she personally inspects the rooms and guaranteed that the room was clean. However, that statement was difficult to reconcile with the fact that a fake eyelash was found in the bed. If the room had been thoroughly cleaned and inspected, it is reasonable to question how something like this could have been missed. The concern is larger than the eyelash itself. If an item was overlooked in the bed, it raises questions about what other areas of the room may not have received proper attention. Guests should feel confident that the room has been thoroughly cleaned before arrival, not left wondering what may have been missed. While points were added to my account as compensation, I did not feel the amount awarded reflected the seriousness of the issue. More importantly, compensation does not address the underlying concern regarding cleanliness and quality control.

Pool was under construction. Mattress was super uncomfortable, they definitely need some new beds. USB outlets didn’t work. Light switches were wired incorrectly. (Some lights only turned on when other light switch was in on position) Staff was great, very convenient location, bathroom and room was very clean.

I had a good stay at Courtyard Marriott. The hotel was clean, comfortable, and well-maintained from check-in to check-out. The staff was friendly and welcoming, and everything went smoothly throughout my visit. The room was quiet, the bed was comfortable, and the common areas were spotless. My only criticism is the price. The stay was pretty expensive, and the overall experience and amenities didn’t quite match what I expected for the cost. Even so, I had absolutely no issues during my stay, and the service and cleanliness made for a pleasant visit. If the pricing were a bit more in line with the experience, I would definitely rate it even higher.

Checked in went to our room. The glassware was visibly dirty and there were ants by the coffee machine. Called to ask for another room. They were speedy about it but pull back the covers, hair on the sheets.

A lot of the rooms there the thermostat doesn't work. You can't turn off the A/C or put on the heat.