Grand Boracay Resort

They put a family of 5 to a worn out room. It is the room at the far building. I would suggest management to not use this room as it is unfair for guests paying full. If i were to return to Boracay, i will look elsewhere. It will be good if the staff are accommodating rather than the response to always be on the negative. When we requested for a toilet cleanup, their response was that there is a long line of rooms. When asked to install the extra bed i paid for, it took them 4-5 hours to revert. Wifi was really unstable. You cannot work if you are a remote worker. Mobile signal is also low in that area (both globe and smart). The breakfast buffet was okay, at least it is buffet. I suggest management to buy more glasses, plates so they don’t run out. I suggest they cut the butter in smaller blocks so that guests do not line up ang get from the same butter block. The location was good. Very near many establishments. Shortcut to d mall was really good. Even if the noise from the neighboring establishment was loud, you will not hear the noise from inside the room. The resort was quiet.

Unfortunately, staying at this hotel was not possible for us. The room and the property as a whole appeared noticeably old and worn-out. There were several mosquitoes in the room as well as a spider with a web. The bathroom was a separate room without air conditioning, which made it very humid and required the window to remain open at all times. In addition, there were visible traces of mold in the room with the beds. We reported these issues directly at the reception, but they were unable to help us and referred us exclusively to the booking platform. When contacting the hotel support through the booking platform, we were simply told that a refund was not possible. After that, we were ignored. Since the situation did not improve in any way, we eventually left the hotel and booked another accommodation on short notice. The new hotel was very close by and matched our expectations much better. For travelers who value cleanliness and a well-maintained environment, this hotel is, in our experience, unfortunately not recommended. It also seems that management is aware of these issues and does nothing about them. Several other reviews here and on other platforms point this out as well. ....Also see the picture attached

Please save yourself from booking this shabby hotel. I tried posting this review in Agoda but somehow it looks like the management has capability to hide “honest” reviews. I regret booking this hotel instead of my first choice accommodation. Although the price may be alluring, it is not worth it. The positive 1. strategically situated in Station 2. DMall is about a one to two minute walk away. 2. very courteous personnel The negative 1. dirty and moldy rooms 2. dirty pool 3. absense of a bidet Let me share our experience: Room 218 on the second floor's end served as our initial lodging. If you want to get some early sleep, avoid booking this room because you will hear the night bands from the Feliz Hotel/D mall plaza from the shower. The bathroom door frame was eaten by termites (yep, they didn’t bother replacing it) and the shower heater wasn't delivering a hot shower. I killed a large cockroach that was scurrying about the cups and saucers during our first night. I skipped changing rooms because I was too weary from flight. My mother and I frequently woke up sporadically in dawn to the sound of the AC. Our sleep was disturbed because of the strange noise that it made at random. Due of all the inconveniences, I requested a different room in the morning. We received 209, absolutely a better room layout than 218, and AC sound is significantly better. but not too long, it gave another set of problems. The main door knob isn't locking, and the worst of all… the flush isn’t working. I asked for a refund but was told that they were keeping to Agoda's non-refundable policy (a hard lesson to learn that don't book any 2 or less star shabby hotel through Agoda). After so much debate with reservations, they finally gave us room 206, which is ok in terms of AC sound, door knob, flush, shower.. except the room phone isn’t working.. but that’s fine i don’t think i’ll need it. 206 is full of molds… in ceiling,in chairs, etc.. but it was way better than our first two rooms. Obviously with all this experience, it’s definitely not worth 2500php. And please don’t tell me im expecting too much for the price, who wants to stay in a moldy, dirty clean room for vacation??? This place has a lot of potential (size and location wise) but they are not operationally ready. I don’t know how many people get trapped by this shabby place, but my advise is save yourself from stress and GO SOMEWHERE ELSE.. or if you’ve really got no choice and you’re booking bec of it’s price, maybe stay out of the room most of the time and set your expectations very very very low.

We had a lovely stay here. There are many cute cats that I liked.

Great location—super convenient to D'Mall, the beachfront, and nearby stores! The staff is friendly and accommodating. The free breakfast buffet offers a decent selection of dishes.

It's so good near in dmall

The location is very convenient smack in the center of DMall.

Overall, it was a very nice experience and affordable stay. The photos are really same as the real hotel.