Pendry Manhattan West

This is a beautiful hotel!! The room was clean the the service was outstanding! I booked the reservation using Amex FH&R and my room was upgraded. Luis, the Front Office Agent, made sure I had everything I needed from the moment I checked in until I checked out! He made me feel welcome and went above and beyond to ensure I had a special birthday trip.

We had a wonderful stay here last weekend and can’t recommend it highly enough. What really sets this hotel apart is the exceptional customer service—Paul and his team go above and beyond to make you feel genuinely welcome and cared for from the moment you arrive. The hotel itself is smaller in size, which adds to its charm and makes it feel incredibly comfortable and personal—more like a home away from home than a typical hotel in a busy city. It’s not flashy or ostentatious; instead, it’s tasteful, luxurious, clean, quiet, and deeply comfortable. This is a true luxury hotel that focuses on quality and experience rather than excess. Every detail is thoughtfully considered. The vibe is calming and serene. Rooms are generous in size for NYC. Daily turndown service plays calming music which is a joy to return to after the hustle and bustle of the city streets. Those little touches make such a difference when you’re trying to unwind after a long day. Even the gym reflects that same philosophy - well-equipped and thoughtfully designed, making it easy to get in a great workout without any fuss. Also, the location is fantastic! There are so many great spots within walking distance, making it easy to explore and enjoy the area without needing transportation. Overall, it was a truly relaxing and memorable stay. We will be back often!

We love this hotel It is beautiful, spotless and the staff is sincere and really accommodating . We have been here several timees over the past two years and we intend to return

We love the Pendry Hotel West in Manhattan, one of our favorites. the professionalism of the staff to the cleanliness of the rooms. everyone is very helpful. Having Harbor Yards in your backyard is also helpful, so many things to do!

Beautiful hotel in Hudson Yards with an elegant, modern design and warm natural finishes. The rooms are exceptionally clean, quiet, comfortable, and surprisingly spacious for New York City. The air conditioning is also fantastic — if you like to sleep in a very cold room, this hotel delivers. The staff was wonderful and very responsive. When I asked for a room fan, it was brought up almost immediately. Everything about the stay felt polished and comfortable without being stuffy. The location is excellent for Hudson Yards, the High Line, restaurants, and walking around the area. I would absolutely stay at the Pendry Manhattan West again.

We stayed at the Pendry Manhattan West for a single night for an event my wife and I attended. The experience is a true 5-star hotel experience and the hotel is exceptionally designed and very well kept. The staff were very kind, courteous, and professional, which made our stay even better. They are laser focused on the guest experience and it shows. We enjoyed the in room dining which was very timely and well made! Food was hot and had fantastic flavor, and service was very prompt. Special shout out to Josh at Bar Pendry who made some incredible cocktails and also managed to almost effortlessly serve a full bar and lounge by himself. If you’re looking for a midtown hotel that prioritizes you as a guest, look no further

Absolutely amazing! When we found out it was a Montage owned property we were not surprised at all. The service level was elite, which can be hard to come by in Manhattan even at 5 star hotels. The staff was super friendly and helpful. We were there for a wedding and I didn’t have time to take pictures before the event, the girls at the Front Desk were so sweet to take photos of me, really good pictures at that! we also had an issue with AC in our room and they were very quick to fix it as we were experiencing 80° in the room. our the boy was so awesome. His name is Dean, very hospitable and friendly. breakfast was amazing and delicious and super quick. the Fitness area was perfect. I highly recommend this hotel we will definitely come back and stay again.

The Pendry Staff rocks! The front desk and bellmen teams understand customer service and deliver it year in and year out. There is limited turnover so we are greeted with recognition every time we arrive and throughout our visit. The interior design is very appealing and the rooms are exceptionally clean.

Very disappointing experience with @PendryHotels Manhattan West. I had two packages delivered to the hotel (valued at $300+). After I checked out, I followed all their instructions and resubmitted their required form multiple times. On May 10, they confirmed they still had the packages. Now, after weeks of no response, they claim the package was “returned to sender” on May 4—before they told me they had it. They have provided no tracking number or proof. Over a month later, there is still no explanation, no accountability, and no resolution. For a hotel that positions itself as premium, this level of mismanagement and lack of communication is unacceptable. I would strongly caution others when having packages delivered here.

We checked into The Pendry Manhattan West ready to celebrate a milestone 50th birthday. What we got instead felt less like a luxury escape and more like an expensive social experiment in how many service missteps can happen in one weekend. Let’s start with the “suite.” Booked through AMEX Fine Hotels & Resorts, we expected something that at least loosely resembled the word. What we got was two standard rooms awkwardly stitched together by a shared front door and a tiny hallway...basically the hotel equivalent of “separate checks, please.” Functional? Sure. Worth $3K+ a night and labeled as a suite? That’s…aspirational marketing at best. Check-in was our first clue that things were about to go sideways. The front desk interaction had all the warmth and finesse of a self-checkout kiosk with an attitude. At one point, we politely asked if we could swap one of our included perks for breakfast for additional guests. The agent turned to her manager, who was literally standing right there and whispered, turned back, and said, “My manager said no.” That was it. No explanation, no eye contact from said manager, no attempt at hospitality. I’ve had more engaging conversations with airline chatbots. Now, the real pièce de résistance: before arrival, I had worked with the concierge team to arrange a “make your own martini” setup in the room for my friend (turning 50 and a devoted martini lover). I wasn’t even asking for a freebie and I happily agreed to pay. I also requested a simple birthday note and a few small decorations since we were flying together and I couldn’t do it myself. Everything was confirmed. We arrive…to absolutely nothing. No martinis, no note, not even a lonely napkin trying its best. I gave it some time, thinking maybe they’d pull off a last-minute save before dinner. Nothing. The next day, I spoke with a manager, hoping for at least a basic acknowledgment. Instead, I got, “Let me investigate further and let you know what happened.” No apology. No urgency. No recovery effort. Just vibes and vague promises. Spoiler: the martinis never showed up. Not that day, not the next, not ever. On our final night, we received a handwritten note which was addressed to the wrong person (impressive, considering I had sent them everyone’s names in advance) and, wait for it, a bottle of prosecco so underwhelming it felt like it came free with an order of disappointment. And listen, call me a snob if you want, but when you’re paying luxury prices, you expect luxury level gestures or at the very least, accuracy. At that point it was just insulting. To give credit where it’s due: housekeeping and room service were fantastic. Truly. Warm, attentive, and seemingly operating in a completely different hotel than the front desk. At this point, I’d suggest a full role reversal please let them run the place. Checkout gave us a brief glimmer of hope. The gentleman assisting us was lovely and assured us our AMEX credits would be applied properly. Naturally, they were not, and I now have the joy of chasing that down post-stay. Because why should the experience end when you leave? And finally, the grand finale: we’re departing, bags in hand, and the doorman announces our car has arrived…then just stands there. No assistance, no movement, just a front-row seat to us hauling our own luggage. At that point, we didn’t even get mad and we laughed. It felt like the only appropriate response. Pendry Manhattan West has a great location and a beautiful physical space, but the service? It’s giving “luxury in theory.” For the price, the experience should feel seamless, thoughtful, and polished. Instead, it felt like a series of unfortunate events with a very expensive cover charge. Would I return? Not unless they start serving those missing martinis with a side of accountability.