Hotel Krafft Basilea
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Beautiful hotel, perfect location, and impeccable service from the reception staff. They are very friendly and helpful in answering all our questions. They also offer complimentary water and coffee, which was a huge plus as it saved us from having to go shopping. Highly recommended.
Please be aware now that the hot days of summer are here. This hotel DOES NOT have air-conditioning. They said that it was evident from their website, but to USA folks., AC is expected with a 4 star hotel. We had a very plain room with a lovely view...minimalist bare and not welcoming. Tiny bathroom. Coffee and water down the hall at a common station. The staff and manager were EXTREMELY NICE and tried to make us comfortable but it was a miserable time with flies because the doors had to be opened..then three fans blowing in our faces to try to make it through the night. When we asked about all of the flies coming in, they said to just turn out the lights and they would go outside...or that they would give us spray. I do not blame them for being stuck with this situation and all of the unhappy people....again, they did everything possible. Owners should make it very clear to people booking that there is NO AC (except the penthouse). They said that their site doesn't say that they HAVE AC....which is true, but it also doesn't mention that your room has a bathroom...but it is expected. What I thought was a bowl of mints was a bowl of earplugs by the reception. I asked why and she said all of the construction noises out front. Luckily, we were on the riverside with a nice view and were not bothered by that. The sounds of birds and people yelling on the riverside and dawn woke us up because windows had to wide open. We definitely would have stayed elsewhere if we had known....no AC.
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