Las Hayas Ushuaia Resort
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We attended an event at the hotel. We didn't stay there. The service was excellent. The view of the city is beautiful, and the hotel itself looked lovely.
A hotel that claims to be 5 stars but has too many shortcomings in its level of service and deplorable maintenance in the rooms.
I stayed there last year. The hotel is old, and it shows in the rooms due to a lack of maintenance. For example, the window doesn't close properly, and there's only one electrical outlet next to the bed. The service staff is also inadequate. If they sell ski packages, the shuttle to town should be able to transport the skis. *The shuttle to town needs to depart every hour, especially after the ski season.
Our experience at Hotel Las Hayas was excellent, as always. I especially want to highlight the attentiveness and friendliness of all the staff, who are known for their warmth, helpfulness, and professionalism. My only constructive criticism would be to better regulate the presence of children in certain areas, particularly the pool and spa, as these are spaces one seeks to enjoy in peace and quiet. During our stay, we also experienced something similar at breakfast and dinner, where the noise and movement of the children occasionally made it difficult to enjoy the tranquil atmosphere the hotel offers. My recommendation would be to consider establishing separate times for families and adults, or perhaps providing separate lounges/spaces at certain times. I believe this would be a detail that would further enhance the experience for those seeking to relax and enjoy the hotel. Aside from this point, everything else was excellent, and we would undoubtedly choose Las Hayas again.
If you're expecting a comprehensive 5-star service, attention to detail, and seamless logistics to make your vacation easier, this hotel is overrated. Currently, it doesn't live up to its own rating. However, the spa and food are good.
We only went for a snack; the bathrooms were old and in poor condition, the service was slow, and the slice of cake wasn't fresh.
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Last updated on 1 septiembre 2026