Hyatt House Royal Oak / Birmingham

Great location and very clean modern hotel. Will be returning often to this location for work travel.

Wonderful location. Walking convenience is a 10 of 10. Very clean, staff is the best I've experienced in years, and I travel for work. I wish the bathroom for the 1 bedroom suites was outside the bedroom. Would have been much more convenient for sofa sleeper guests and bedroom privacy.

Annoying for $260/night when you request early check in (1 hour) they can’t figure out how to make that happen for the guest experience. Especially annoying that it took me arguing for an hour with their AI answering service to put in the request. Won’t be back.

Stayed here a few times with my wife since her medical school curriculum takes place in the area. Clean rooms, great service, and a good spread for weekend breakfast. The front desk staff are great—I interacted with Jayda and she was an absolute lifesaver when some issues came up with our reservation. Kind, polite, and super efficient! This location is worth the stay if you’re still on the fence.

Wonderful and friendly staff. Had a great stay with the family.

Just a heads up - the website is wrong with their room descriptions. All of the kitchen rooms state “full size refrigerator.” However, this is not the case. Only the “one bedroom kitchen suite” types have the full size. Studio kitchen suite does not. This might not be a big deal for a few nights, but is a very big deal for longer stays. The front desk staff was amazingly helpful and accommodated me, but just wanted to make sure to post this in case you are expecting what the website states.

This is a really nice, good Hyatt!

As a Hyatt Discoverist member who has stayed at multiple Hyatt properties, I came into this three-night stay with fairly high expectations. Unfortunately, while there were a few bright spots, the overall experience fell short of what I’ve come to expect from the Hyatt brand. Check-in was a highlight. Kyla at the front desk provided a genuinely warm welcome and handled the process efficiently, getting us checked in immediately. We were assigned a room on the 4th floor (out of five total), which was appreciated. The room itself was clean and presentable. Sleeping, however, was a challenge for my wife due to the firmness of the bed, though I eventually improvised a solution using extra comforters for added support. On the second day, while working from the room, I noticed just how thin the walls were, conversations from guests and even staff in the hallway were clearly audible. Compounding that, by about 3:30 PM housekeeping still had not serviced our room. I went down to the front desk and spoke with Jeyda, who was very helpful. She promptly contacted housekeeping and also provided extra comforters to help with the bed. After returning later that evening from visiting family and having dinner, we found that while trash had been removed, the room itself had not been cleaned. Some towels were placed on the bed, but not complete sets for both of us. We managed and gave the benefit of the doubt, assuming it was an end-of-day oversight. The following day, however, we received no housekeeping service at all. Breakfast service over the weekend also declined noticeably. Tables were often left dirty, food looked like it had been sitting out for extended periods, and hot coffee was unavailable. This was especially apparent on Mother’s Day Sunday. While I don’t expect elevated service from a complimentary breakfast, the lack of basic upkeep, food replenishment, and cleanliness was surprising and, at times, almost comical. Once again, Kyla truly stood out. She stepped in to clean tables, remove used dishes, and help ensure guests actually had places to sit. Her professionalism, positive attitude, and willingness to pitch in are the primary reasons this property earns two stars from me instead of one. I understand that this is a newer property and that growing pains are inevitable, but the number and consistency of issues made this stay quite shocking for a Hyatt-branded hotel. I sincerely hope management and corporate leadership take a closer look and provide the necessary support and guidance so this location can deliver the level of service Hyatt guests have come to expect. I truly hope future guests will have a much better experience than we did.

1 star. Absolutely ridiculous experience. I was charged a smoking fee for a room that was never smoked in. The only thing that occurred was legally purchased cannabis being rolled in the room before leaving for a concert. Somehow management decided that an odor alone was enough to accuse me of smoking and charge me anyway. No ashes. No burn marks. No smoke damage. No actual proof whatsoever. Technically, I did not even break any stated rules. Their policy discusses smoking, but nowhere does it say you are not allowed to possess or handle legal cannabis inside the room in a legal state like Michigan. An odor from legally purchased cannabis is not the same thing as smoking in the room. What made the situation even worse was my interaction with Lance, the manager. While I was respectfully explaining my side and trying to plead my case, I mentioned that I noticed I had only been charged $100 even though their stated smoking fee is $250. Instead of trying to resolve the situation professionally, Lance rudely responded that they would simply run my card again and adjust the charge. That response alone told me everything I needed to know about how this hotel treats its guests. I understand hotels have policies, but charging people based purely on assumptions and then threatening additional charges during a dispute is completely unprofessional. I’ve stayed in many hotels and have never dealt with management this unreasonable or disrespectful. Would never stay here again.

This place was an unexpected gem! Had to take a friend to surgery so we stayed here the night before. So perfect. Close, good restaurants-for me, clean, staff was so friendly!

Shout out to Kyla at the Hyatt House front desk. My partner and I booked a points stay for a little date staycation, and when we realized we'd input the wrong Hyatt address, we drove over hoping we could switch to our original pick. Both hotels turned out to be booked solid that night—but Kyla immediately turned a frustrating moment around. She upgraded our room (for a mistake that was entirely ours!) and left a thoughtful snack treat waiting for us. What really stood out was watching her with other guests while we waited. She knew people by name. When she overheard a group hoping to catch the sold-out Pistons game, she helped them track down tickets and genuinely celebrated with them when it worked out. That kind of care isn't something you can train—she clearly takes pride in her work and goes above and beyond as a matter of course. A note for anyone searching for longer-term lodging near the hospital: this Hyatt House is a really strong option. The rooms are fully stocked in a way that's hard to find even on Airbnb—stovetop burners, dishwashers, a full set of dishes, pots, pans, knives, tupperware, and even dish soap. When my brother had an extended hospital stay, my family rented a house nearby, and watching Kyla take care of her guests made me wish we'd stayed somewhere like this instead. She's the kind of person who could make a genuinely awful situation feel a little less awful. Kyla is a gem. She deserves a promotion and a raise. If you're staying in Detroit, ask for her—she'll make your trip.

I recently stayed at the Hyatt Place Royal Oak for one night with my boyfriend, and we had such a great experience. The hotel appears to be newly built, and everything felt very modern, clean, and well taken care of. From the moment we arrived, the staff was incredibly welcoming. Check-in and checkout were both quick and easy, which made the stay even more enjoyable. Our room was spotless and very comfortable, which is something I always appreciate when staying somewhere new. The location is also a huge plus. There are so many places within walking distance, making it really convenient to explore the area. Although I’m not from the area, I felt very safe during our stay. There’s also a nearby market called Woodward Corner Market, that was really nice to walk through and check out. Overall, I would definitely stay here again—whether it’s another trip with my boyfriend or a getaway with friends. Highly recommend!