Ermenegildo Zegna Boutique
Visitors frequently praise the excellent service, quality materials, and wide selection available at the Ermenegildo Zegna boutique. However, a recurring complaint highlights instances of unprofessional and rude staff, with some customers leaving without purchasing due to negative interactions.
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One of the staff members was unprofessional and very rude. She has long dark brown hair and strong eyebrows; an eastern look. Avoid her at all costs.
I am regular customer of Zegna usually in Italy, this was first time in Budapest Zegna store. The staff was unprofessional, rude and uneducated on Zegna products. I was so shocked that I left a store even due I had pupruse to buy several items. It is a shame for a great Zegna brand, which I admire and respect. As a businessman, I am very sensitive to business etiquette and customer service because I believe that a good experience starts with the staff. I did not remember the name of the employee, specifically 1 employee forced me to buy shoes, despite me clearly emphasizing several times exactly which model I wanted, she forced another on me and was misinformed. I hope she is fired because that will be the best for the reputable company Zegna.
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Last updated on 3 August 2026