FOLWARK Restauracja & Hotel
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Verified by GoogleBased on 952 Google reviews.
A fantastic place, highly recommended. Friendly, hassle-free service, luxurious rooms, clean, spacious, and well-equipped. I highly recommend it.
The waitress, Marlena, was very incompetent. She forgot one of the four dishes I ordered and I only received it after everyone had eaten. She mixed up the drink and I don't know the menu.
Tasty and clean, I recommend it
I was at a party. Delicious food, friendly service, a DJ with good music. Great.
Fish soup - a HIT! It's a shame they don't have it on the special occasion menu, but that doesn't change the fact that the other dishes are also great. I think they get their desserts from Szarlotka, and I know their cakes. It's worth trusting the manager, as he's probably been to many events, and every piece of advice he gives has been spot on. The service didn't disappoint.
BELOW IS YOUR REPLY TO THE OPINION I RECENTLY WROTE, AND I WILL ALLOW MYSELF TO REFER TO IT: "Thank you for sharing your opinion, although we received it with considerable surprise. The situation you described is completely contrary to the standards for which our Folwark has been renowned for over a decade. Our Chef has consistently managed the team for years, and we take great care to ensure that every dish leaving the kitchen is fresh, hot, and of the highest quality. Our waiters always work to a precise schedule, and direct contact with guests during the event serves solely to adapt the serving of dishes clockwork to your current needs. We respond to any signals immediately on the spot – this is the best time to correct any shortcomings. Publishing such extreme comments after some time, without first reporting them to the staff during the event, prevents us from truly addressing them. About tastes and There's no arguing with palates, but accusations of lack of freshness or serving dishes from previous days undermine our gastronomic integrity and are simply slander..." Your assurances of the highest quality, freshness, and hot dishes are, from my perspective, just empty words. However, my opinion, and that of my guests after eating the dishes served, is based on reality. If I inform you that the soup was cold, it means it was. If guests reported that the waiters were pouring soup into their bowls and it was simply unsightly, it means it was... Why should we make this up? Another thing, I'm glad that the waiters serve the dishes on a whim. However, having organized many events, we know that this is always agreed upon with the manager beforehand – this is a professional approach to the customer. Perhaps the manager forgot to ask about it in advance; it can happen. Luckily, he didn't forget to ask if I was paying for the entire event before it even happened :) Your standard response, as I've noticed in other reviews: "We respond to all signals immediately on the spot – that's the best time to fix any shortcomings," so what exactly would you have done? Would you have come with a cloth to wipe down dirty bowls? Would you have magically heated up cold soups? Would you have made Silesian dumplings and kopytka in the blink of an eye so they weren't overcooked? Would you have added salt to the unsalted dishes? Or perhaps served unburned nuggets immediately? One of our guests reacted to the lack of baked potatoes and asked the waiter to report them. The waiter replied that they had run out, nothing more. THAT WAS ENOUGH FOR YOUR IMMEDIATE REACTION. Several people were left speechless. It was an unacceptable situation, simply shameful and embarrassing. The last course – goulash soup – was already gone, and not everyone in attendance had eaten it. Therefore, I ask why it wasn't packed for home? After all, everything was supposed to be packed after the ceremony, and we paid for the soup, after all. The cake wasn't packed either. Honestly, I was hoping to meet with the Manager immediately after the ceremony to share my opinion on the entire event, but unfortunately, you weren't there. Regarding the stale pâté I mentioned in my previous review – I regret that instead of throwing it in the trash, I didn't bother to bring it to you – perhaps then you wouldn't have accused me of slander. I took a moment to read some of your responses to the negative reviews from your other guests. You accuse each of them of lack of credibility for leaving a review after the deadline, but that's what Google Reviews are for – to share your feelings, not just the positive ones. 🙂 For my part, I suggest you learn to accept guest reviews with humility, because your responses about lack of credibility or slander are unfair to the people who pay you considerable amounts of money and are simply disrespectful. I'm not sending you my best regards, and I hope to see you soon!
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