Hilton Vacation Club The Modern Honolulu
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I write this review as a frequent global traveler and stay at Hilton properties. I expect more of a Hilton Vacation Club - surprised this hotel is 4-stars. Rooms are below average, cheap materials, uncomfortable mattress, pillows, and comforter. Elevators are super loud - you will hear it from your room even if you’re 4-5 hotel rooms away from the elevators. Limited hotel parking in the garage and convoluted to walk into the hotel from the garage. Beware if driving - property enter/exit can take forever due to light and street.
We visited Hawaii to celebrate our 10th anniversary. We explained the purpose of our visit and, being sensitive to noise, emailed a request for a high floor. Although we received a reply acknowledging our request, we ended up staying in a 10th-floor room for four nights right in front of the elevator, where the sound could be heard every time it moved. Since the 10th floor is lower than the middle floors, we could hear construction noises from the adjacent building right next door. We asked if we could switch rooms, but were told that the room right next door was the only one left. It was terrible to endure the elevator and construction noises for the entire four nights we spent at the hotel. The staff member even asked to see our email. We showed it to them, but nothing significantly changed.
Well I have decided to add to the below review. I have had some time to reflect on our stay and maybe I came across a bit harsh. I did speak with the manager today and she assured me the entire hotel is under renovation. It just so happened my floor harden been renovated yet. She assured me it would be complete by Feb, we will see. She also assured me she would talk with Courtney at the front desk about her rudeness. I do want to say the the outside pool are and staff as well as the housekeeping staff were Excellent!! That being said I still would give this hotel a 3 until they can prove otherwise. We are 100% loyal Hilton stayers, but this place was TRASH!!! The only good thing about this hotel was the views of the ocean. It feels like a college Dormroom that has been used for too many years. They’re stains on the carpet, the bed is about 8 inches off the floor on a platform, no dresser, bare necessities. Courtney at the front desk was very rude and attitudish No ice machine on our floor what the hell, this isn’t the Super 8 motel. Paid way too much to stay in such a nasty room would never recommend this place. Says they have two restaurants definitely do not. They just have a bar at the pool that has a few items that you can purchase to eat definitely would not call it a restaurant. Extremely disappointed will rethink our Hilton stays from now on, especially considering we are diamond for life members
The elevators are so loud I couldn’t enjoy any time in my room and sleep was nearly impossible. They make this annoying, very loud noise alll night. The rooms are a bit dated and the shower in the second bathroom did not work. Staff was amazing, but the elevators were the worst!
Really having nothing but positives. Rooms and areas were super clean, service everywhere was great. Parking was secure and we only had trouble finding a spot one time (it was late at night). Location is convenient. Would definitely stay here again
I hate giving bad reviews, but this one deserves one. I reserved a room with a balcony months ago. I arrive on Saturday July 11th, and they put me in a room without a balcony. I go back down to see if they can correct it, but they said that the rooms with balconies are filled. They said to come back the next day. I come back on Sunday, and they still didn't have any balcony rooms available. Told me to come back on Monday. Here it is on Monday morning and they still don't have any balcony room. Terrible customer service! Never again. I genuinely feel ripped off.
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הצע שינוי — Hilton Vacation Club The Modern Honolulu
עודכן לאחרונה ב-10 ספטמבר 2026