Outbound Stowe

Great dog friendly hotel. Perfect location

Avoid this hotel at all costs. We had carefully planned this family trip, but my sister suddenly suffered an unexpected medical emergency that made it impossible for us to travel. We reached out to cancel our reservation about 71 hours before check-in and were met with complete indifference. Instead of showing any basic understanding, the staff rigidly hid behind their 72-hour cancellation policy and kept our full payment. What makes this even more frustrating is that the other hotel we booked through the same third-party booking platform honoured a full refund due to the circumstances even an hour after the check-in time. This clearly shows that flexibility and reasonable customer care were possible, but simply not offered here. The interaction left us feeling like this hotel prioritizes squeezing every dollar out of customers over building trust or goodwill. Communication felt cold, dismissive, and entirely transactional, with no genuine attempt to help resolve a difficult situation. If this is how they treat your money before you even set foot on the property, I can only imagine the types of hidden fees, rigid charges, or unnecessary expenses they might try to impose once you are actually there. Based on this experience alone, I would strongly discourage anyone from booking here. A place that shows this little consideration before your stay is unlikely to treat you any better during it.

My wife and I were unable to travel and cancelled our reservation 71 hours in advance. Outbound refused to provide a refund due to a 72 hour policy which is completely inflexible. Very poor customer service. To top it off, any attempt at discussion was seemingly met with AI generated responses. Outbound has kept the money, but lost repeat customers - not a a very forward-thinking business model. I cannot speak to rooms or amenities but if you do plan on staying here, be weary of this level of service.

Hotel financially capitalized on my companion's medical emergency. My companion had a medical emergency. We attempt to cancel our reservation 71 hours in advance. Their customer service of Ben and Lindsay hid behind their 72 hour cancellation policy and refused to assist with accepting a cancellation. I remain puzzled and disappointed by their decision, as honouring our attempt of cancellation 3 days before our check in would have caused the hotel no hardship whatsoever. The other hotel we booked for the previous days honoured a full refund despite having an identical policy and us using giving that hotel even less notice than what was given to the Outbound. I would not recommend booking this hotel. They hide behind their policy and use their policy to financially capitalize on their guests' misfortune. I would not support a hotel who operates in such a way. Given how the other hotel treated our situation it's obvious that Outbound prioritizes greed above all else.

WARNING, DO NOT STAY HERE. Shoutout Ben and Lindsey. The two worst customer service representatives I have ever come across. We were 1 hour past the 72 hour cancellation policy. The other hotel we booked alongside this one for this planned trip refunded us no problem. Outbound however had no exceptions what so ever for refunds. My sister explained she had an unforeseen medical emergency which prevented us from travelling from Toronto to Vermont. This hotel seems more interested in the money than their reputation or guests. I will never be staying here and if you want a worry free trip neither should you.

Overall, a really nice and pleasant experience, however, the service could be slightly better. I found a trash bag in my room and there were some sand on the sheets. I stayed there for a week and I would give it a solid 4 1/2 out of 5. The distance between the place and the mountain is very close and they have coffee all day long. However, breakfast is not included. Also, the AC is loud…

Here for a business trip and cannot say enough good things about it the staff! The location and facilities were awesome too, but the staff was the best part. Not even exaggerating, managers, to front desk, kitchen staff and bartenders and servers were all so attentive and really cared! Had a blast, be back next time during the summer!

Very nice hotel in a beautiful location. The wall heaters can be a bit loud but they work well. Beds are comfortable, and rooms give off a cabin type vibe even though most aren’t cabins. They do have cabins on site though. The front desk girl was incredibly nice and welcoming. The restaurant was great and the people who work there are outstanding and they make a great Old Fashioned cocktail.

We stayed at Outbound almost every time we came skiing at Stowe. Rooms are cozy, clean and decorated with a good taste. Essentials are well equipped. The fireplace and board games at the lobby, fire pits and hot tubs are all great complements for a getaway vibe. I was also pleasantly surprised by the Fellow kettle and enjoyed morning coffee with it. High recommend!!

We were very disappointed with how this hotel handled our reservation. We were unable to travel due to a severe snowstorm and an official travel ban that legally prevented us from leaving our home. This was not a matter of convenience or a change of plans, travel was prohibited for safety reasons. Despite explaining the situation and requesting a courtesy refund, the hotel refused to make any exceptions and kept the full charge for the stay. We understand that cancellation policies exist, but we believe there should be reasonable flexibility when a government issued travel ban and dangerous weather conditions make travel impossible. We had hoped for understanding given the circumstances, but unfortunately that was not our experience. Future guests should be aware that even in the case of severe weather emergencies and legal travel restrictions, refunds may not be granted.

Our room was not cleaned for our entire stay

We had such an amazing stay! The staff went above and beyond, they were incredibly kind, upgraded us for free to celebrate my birthday and our engagement, and made us feel so special from the moment we arrived. The room was spotless, beautifully set up, and super comfortable. They even surprised us with a cute welcome bag filled with little goodies, which was such a thoughtful touch. Overall, it was a wonderful experience, and we can’t wait to come back!