Open Door Health

I have been a patient at Open Door Health for approximately two years now. It was the best decision for me to move onto Open Door Health. I have had such a good experience with the medical treatment I received from Dr. Chan. The nurse Geo is always helpful. Nina goes above and beyond. She is always there when I need her. There is never been a time where I haven’t called and she is either picked up the phone or called me right back. I would be lost without Nina. Any billing questions or issues I may have had Michaela gets it resolved quickly and with zero stress to me. My overall experience has been amazing. I highly recommend Open Door Health.

I’ve been trying to get into this practice for a while after hearing good things but not any more. My friend couldn’t get her asthma inhaler prescribed from them for several days and ended up in the ER. And recently they refused my partner a refill for his mental health medication (simple antidepressant) because he couldn’t come in for an appointment before it ran out (near Christmas time….) and it turned into a disaster that could have been extremely dangerous or ended his life. We explained he was between insurance coverage and asked for a one month refil on an antidepressant he has been on for years. They insisted he come in and pay out it pocket. He did not have the money or ability to do so before his meds ran out. I guess it was their policy that a check up was needed but they refused to help him or let him speak to his doctor or even leave a message and were extremely rude and condescending. We asked for even just one months refill to get him through the holidays before we could come in but they insisted he come in and pay out of pocket. He was unable to go, and decided he would just try to wean himself off his meds until he could figure something out. I didn’t love the idea, but I understood he was stuck and had no other options. When I got back from Christmas with my family, he was in bad shape, and I had to help him through withdrawal symptoms which almost landed him in the hospital. We easily got a refill elsewhere and will not be returning to this practice, and when we told the doctor at the other practice this story they were horrified. So. If you are worried about meds being ready, or you need any kind of flexibility in your care…. be prepped for these folks to deny you. Absolutely abhorrent considering they are supposed to be serving the community. Really disappointed and ill be sure to tell everyone I know not to go here.

Had an appointment with Kylie — she dismissed all of my issues and I had to basically beg for tests to be ordered, only to never receive any info about said tests.

Super caring staff! I never felt comfortable at other doctor offices, but they truly are so understanding and nonjudgmental here

very responsive and everyone is lovely!

Receptionists are sweet. Lab work is efficient. But most importantly, the providers are truly caring and thorough. I feel heard and taken seriously when I bring up any issues. This is the standard of care I've been looking for

I’ve been a patient here for almost a year, and everything was great at first! However, recently, my appointments have been scheduled incorrectly, resulting in my provider being unavailable. This has been incredibly frustrating, especially when trying to address important medical needs and improve my health. I understand that mistakes happen, but repeated clerical errors are now causing unnecessary delays in my care. I hope this issue is addressed to prevent further disruptions for patients.

Id like to thank the staff, the providers for welcoming in the same day when i had an urgent matter at hand. They were full and made room for me after hearing my story. I fell so comfortable here and plan to continue going here!

Super friendly personable staff. I feel confident and safe discussing with the nurses and medical staff here. They have Primary care, HIV and STI testing and treatment, and other services. Blood lab services on site. They actually help you get your medication and deal with insurance for you along with patient advocates that help you get access to further care and coverage beyond just insurance.