Le Palais Prague

What can I say, beautiful hotel with very comfortable rooms and excellent staff. Breakfast is very good, gym more than adequate and close to a vibrant area of Prague. If I had to find fault, lack of ironing boards in every room and the restaurant not being open every evening are both inconsistent with the otherwise excellent level of service.

Absolutely perfect hotel in the center of Prague in my opinion. Amazing location and environment, fantastic architecture, nice and helpful staff, garage, gym, wellness center and great breakfast. Overall, I think it's an excellent price-quality ratio, so I can only recommend this hotel for accommodation in Prague!

A very nice hotel in a great building. Post office facilities are available in the underground parking garage. The location is quiet, but you can hear trains passing by in the distance. We were very pleased with the room upgrade. All the staff are friendly. The breakfast was excellent. There isn't a restaurant on-site, but there are many good restaurants nearby. This was our second stay, and we would definitely return.

I spent 6 nights here at an average of 150 US Dollars per night, and it was a total disaster. Despite the mild spring weather (outside temperatures in the 40s–70s), the room was a stifling furnace. The AC was useless. When I complained, the front desk’s "solution" was to tell me to open the windows. This is impossible at this location due to the deafening, constant noise from trains and planes all night. The most insulting part? When I asked to change rooms, they had the nerve to demand an additional 50 Euros per night to move me. Paying a premium price for a room should guarantee basic comfort; it shouldn't be a "pay-to-play" game just to get a room that isn't a sauna. The only positive was the breakfast staff, who were genuinely nice and professional. Unfortunately, a good breakfast doesn't make up for being extorted for a decent night's sleep. Between the broken AC, the noise, and the greedy management, this hotel is a massive rip-off. I felt like I was paying 150 dollars a night for torture. Avoid this place at all costs.

Calling this a 5-star hotel is blatant false advertising. For €560 for two nights, we were tucked away in a cramped attic room that barely fit the bed. Despite the premium price, basic hospitality was non-existent—no complimentary water, and even breakfast was not included.Bathtub tiles were broken and jagged. The toilet brush (in the Deluxe room where we were moved later) was visibly soiled and disgusting—a total failure in basic housekeeping. No welcome water; only a paid minibar.On our second day, the heating (or cooling no idea what that was) unit began beeping incessantly. I tried calling the front desk, but no one answered. I had to go down four floors to report it. The reception lady "fixed" it, only for it to start beeping again shortly after. Again, the reception ignored the phone, forcing me to walk down those four floors a second time. They could not fix it (as there was no repair person available on the weekend) so now the room was not livable anymore. And we asked them to move us to a different room.  They tried to charge me more to move into a "Deluxe" room because no other attic rooms were free. I refused to pay an extra cent for their equipment failure, and they eventually moved us without any extra cost to the "Deluxe" room which was more spacious.A 5-star rating implies professionalism and a "guest-first" mentality. This hotel treats you like a walking wallet. Do not book a standard room here unless you want to pay 5-star prices for a neglected attic and a staff that won't pick up the phone.

The hotel is nice, but it's not a 5-star hotel.

I enjoyed my stay

nice hotel

5 stars isn’t enough for the staff at Le Palais Art Hotel Prague. My now-fiancé had originally planned to propose in Vienna, and our trip to Prague was supposed to be the celebration afterward. Instead, the custom engagement ring was repeatedly delayed by the manufacturer and didn’t arrive in time; turning everything into a logistical mess. After frantic calls and an overnight rush from Germany, the ring had to be rerouted to Le Palais at the last minute. Your staff handled the situation with incredible discretion, kindness, and professionalism. They accepted the package, kept it secure, and made the handoff seamless — all without me suspecting a thing. Because of your team, what could have been a disaster turned into a perfect surprise proposal here in Prague instead. The ring is now on my finger (still engraved “Vienna, April 17th,” which makes the story even funnier), and we’ll always associate this hotel with one of the happiest moments of our lives. And beyond that, the hotel itself was wonderful. The spa was fantastic and very reasonably priced for couples, which made our stay even more special. Amenities were incredible. Sauna was amazing. Staff was wonderful. Beautiful hotel, incredible staff, unforgettable memory. Thank you for going above and beyond, we’ll absolutely be back. 💍 — Marcel & Breanna

One of the best hotel I’ve ever been, location is not on the center, but in a quiet, clean, cosy area. The hotel is simply beautiful. If you don’t want go with the masses, perfect!