Majestic Hotel & Spa
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O tym miejscu Majestic Hotel & Spa
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Zweryfikowane przez GoogleNa podstawie 6,234 opinii z Google.
⭐ 1 out of 5 A disgraceful level of service for a five-star hotel. Complete incompetence and a total lack of respect for guests’ time. We arrived at reception with our two young children to book an apartment. The staff member assured us that a specific apartment had been reserved for us and that he had already asked housekeeping to clean and prepare it. We were told to wait 30–40 minutes. He took our phone number and promised to call when everything was ready so we could return and pay. The call never came. After an hour and a half, we went back ourselves, only to discover that the apartment we had been promised had been given to someone else. The general manager came out and apologised, but the only solution he offered was to sit down with us and help us look for another hotel. After wasting an hour and a half because of the staff’s mistake, we were left with two young children, no accommodation, and the need to start searching all over again. If you cannot guarantee an apartment, do not tell guests it has been reserved for them and ask them to wait while it is prepared. And if anything changes, at least call the number you specifically asked for. This treatment is completely unacceptable for a hotel claiming five stars. An apology does not make up for wasted time and ruined plans. After this experience, we have no confidence in this hotel. I would not recommend it.
Therapist Ms Raquel in the Majestic hotel Spa is excellent
ALL The service was Wonderfull But I want tô Make a big congrats to The staff menbers of The breaksfast in particular tô Mr DANI Incredible atencion and kindness And Ms Lucia also The front desk was also Very Nice too Sheila Gazel Brasil
Great
We love the Terrace and the service the food was great and the views where lovely also the waiter Adonis was really friendly and gave us a greater service.
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Ostatnia aktualizacja: 14 listopad 2026