DoubleTree by Hilton Galveston Beach

We decided too take a quick trip to one of our favorite vacation spots Galveston Tx. The hotel was amazing and the staff was excellent. They give you fresh chocolate chip cookies when you check and they were delicious. The room was really nice and clean with ocean view to die for. They also served a full breakfast every morning with a huge array of delicious pastries, pancakes, sausage, bacon and many other tasty things. The pool is also amazing and the view is like no other. The trip was a total success. The beach was beautiful. My only downfall was i forgot my tablet under the pillow or somewhere in the room when we left. I called the desk once we arrived home and they said they would look for it and let me know. Most likely it was under my pillow and I forgot to grab it. I notified to front desk once I got home so I'm praying the housekeeper turned it in. I use it for work. Praying for a honest person and it has a lock code on it so you can't access any of the information. My life and work is on that tablet and really need it. Whoever finds it please turn it in. I'll pay for shipping.

We had an overnight stay there to explore galveston. The location is perfect since it is literally across the beach and I was able to catch the sunrise. The only complained I have is their elevator. When I arrive like someone, it made us wait for 5 mins before we decided to use the stairs.

Only one elevator works the front end staff is good. Poolside has a great vibe one bartender blows doesn't have any will to work seems like customers annoy her its the 2nd time we've visited and her attitude still stinks..

We stayed at this hotel for three days, and our experience was extremely disappointing. The hotel does not match the photos shown on its website or on other hotel booking platforms. There is no proper housekeeping service—the rooms were not cleaned during our stay. The property is very old and poorly maintained. The elevator barely works, the carpets are extremely dirty, and the rooms have an unpleasant smell. Water constantly drips from the air conditioners onto the balconies, making them uncomfortable to use. The biggest disappointment, however, was the staff. Every employee we interacted with was unfriendly, unhelpful, and seemed bothered by having to assist guests. Not a single staff member was welcoming or courteous. Overall, this was one of the worst hotel experiences we’ve had. I would strongly recommend choosing a different hotel if possible.

In room conditioner is empty, sink is crack. Floor is dirty Service is terrible, not friendly at all

DO NOT walk into breakfast!! They make it seem like breakfast is free but they have no sign saying Breakfast is not complementary like every other hotel. Breakfast cost $30 per person! They charge $5 per glass of orange juice which isn't a big glass at all. Absolutely scam

Latasha was so extremely helpful and provided excellent customer service. Although we were not able to make our stay she made sure to help me over the phone. Patience and kindness go a long way and she did just that! Thank you Latasha from the Soto Family

Quite possibly the worst managed doubletree I’ve ever been in. I don’t post and this compelled me to. If you have other options, I implore you to use them

View is great from beach side room. 1 of 2 elevators not working. Our last day, no elevator worked. We carried our bags down from fourth floor. Balcony door would not open so no access to balcony our entire stay. Phone and tv remote not working. Staff was notified on first day of stay. No requests were fulfilled. Room does have moldy smell.

Only one elevator for the entire hotel and staff? One person in our party got stuck when it wouldn't open to our floor. We started using the stairs. The room doors stick and it takes 3 or so tries with the key to open. Front lobby staff was terrible, rooms weren't ready until an hour and a half after check in time. My beach view room I paid to upgrade is really a pool view with the hut roof of the pool bar directly out my window. Warm cookies upon arrival? Nope, not that either. (No cookies)