The David Kempinski

Thanks for your your serious motivation Esther I will be back 🙏

A disgusting, leftist, expensive hotel, yuck.

Unfortunately, our hospitality experience, which was supposed to be part of my husband's birthday celebration, was very disappointing and hurtful. The conduct at the hotel's Rooftop restaurant was unpleasant and even humiliating for us, instead of feeling like we were celebrating and receiving respectful treatment, we felt uncomfortable, pressured and inconsiderate from the staff. After dinner, 3 staff members arrived one after the other, less than a minute apart, and asked us to end the evening because two hours had passed. They took my husband's drink, served the bill, and we simply paid without a problem. We left a generous tip, and within a second, the person in charge arrived and did not stop talking and asked us to leave. We got up straight away and approached the manager. I shared the conversation with the person in charge. He said he would pass it on in a condescending tone and invited us to come back next time for a drink. I told him that it was really humiliating to end dinner in such a way. They asked us to finish, so we finished, but why would they kick out guests? It was of no interest to him or the staff when I contacted them. Because it was a restaurant belonging to the hotel and an event that was important and meaningful to us. We expected professional, sensitive and respectful service, but in reality my husband was humiliated in front of others, and the feeling was that no real attempt was made to stop the situation or treat him sensitively The conduct at the spa was also unpleasant and disappointing, but what particularly hurt us was the hotel's attitude afterwards. We contacted the hotel in an orderly manner, shared with them the details of the case and explained how difficult the experience was for us, but even after our contact we felt that they ignored the things and made no real attempt to understand, they simply ignored. We were so hurt by the disregard and the humiliating treatment at the birthday dinner from the spa's disdain, a hotel of this level expects respectful, helpful and sensitive treatment especially when a guest experiences humiliation and distress as part of one of the hotel's services. Unfortunately, not only was the experience itself difficult, but even after we contacted the hotel we did not get the feeling that anyone really listened to us or saw importance in handling the complaint, they simply ignored us!

Shame on the hotel! They evicted people who came to eat at the restaurant just because of their political opinions. Shame!

Our stay here at the Kempinski was outstanding! The service was exceptional throughout our experience. The rooms were prepped to perfection and every need was taken care of throughout the duration of our stay. I also want to give a special shoutout to Tommy from the front desk who made our stay here so pleasant and went above and beyond for everything.

Kempinski Tel Aviv – Number 1 in Israel. Period. Don’t let anyone tell you otherwise. As far as I’m concerned, there is no hotel in Israel today that comes close to Kempinski Tel Aviv in terms of service, accuracy, attention to detail, and genuine concern for the guest. The hotel is designed in a modern-classical style, elegant and meticulous. The breakfast, facing the sea, is one of the best you’ll find in Israel; and if you’ve also ordered dinner – expect a culinary experience on a level that’s hard to find in an Israeli hotel. The rooms are meticulous down to the last detail, the toiletries are wonderful, the room is serviced twice a day, and every request is answered quickly and professionally. The feeling is that you don’t have to chase after service – the service is already waiting for you. You can feel the difference at the pool too. There’s space, there’s order, and there’s even a concierge who accompanies you to your sunbeds. You won’t find the familiar sight of chairs “occupied” since the morning with towels and belongings of guests who have disappeared for hours. This is a hotel that operates at true international standards, and doesn't just use this phrase in advertisements. And, it's also important to say who the hotel is less suitable for: Those looking for an atmosphere of noisy sitting by the pool with alcohol, crackers and music - will probably feel more comfortable somewhere else. Kempinski aims for a different hospitality experience: elegant, quiet, precise and luxurious. For me, Kempinski Tel Aviv is the number 1 hotel in Israel. Period. Thank you, thank you, thank you. This is what top-notch hospitality looks like!