Swissôtel Tallinn

Located about 15 minutes walk from the old town and just under 10 minutes drive from the airport. Rooms are modern, but a bit worn down. Hotel does not have an executive lounge although they sell executive rooms making you think the lounge is available.

The hotel is perfect! Very quiet, buffet breakfasts are flawless!

Staying at the Swissôtel Tallinn is an exceptional five-star experience. As one of the tallest buildings in the city, its floor-to-ceiling windows offer spectacular panoramic views. The room was spacious, elegant, and impeccably clean, equipped with a very comfortable bed and a personalized pillow menu that guarantees a perfect night's sleep. The location is very convenient: it's situated in the financial district, just a 10-15 minute walk from the main tourist attractions. The hotel facilities exceeded my expectations. The Pürovel Spa area is an oasis of relaxation after exploring the city, with its heated indoor pool and sauna being particularly noteworthy. Undoubtedly, the highlight of my stay was dinner at the Horisont restaurant, located on the 30th floor; the culinary offerings and the sunset cocktail overlooking the city are simply unbeatable. Breakfast was one of the most comprehensive I've had in Europe, with both local and gourmet options. Being able to enjoy the heated pool in the afternoon is also a great bonus. Special mention goes to the rooftop bar, perfect for an evening drink. Highly recommended if you're looking for comfort and a sophisticated touch in Estonia's capital.

Free use of the minibar in the room class = 2 cokes, 2 beers and 2 bottles of water / 24 hours.

Overall, our stay was enjoyable. However, the breakfast service was completely unacceptable and was, without question, the worst part of our stay. It fell far below the standard we would expect from a hotel of this quality. On arrival at breakfast, a member of staff greeted us only to ask for our room number. After that, we were simply left on our own. There was no explanation of how breakfast worked, no offer of tea or coffee, and nobody checked whether we needed anything. At 7:40 am, the breakfast room was virtually empty, yet there was no service. Several staff members were standing together by the drinks station chatting while guests were left to figure everything out for themselves. After around 40 minutes, we eventually found the tea station, only to discover that we were expected to fill the teapot with boiling water and brew our own tea. Nobody explained this or offered assistance. Likewise, no proper coffee was offered, and if it was available, no member of staff mentioned it. To make matters worse, our plates were cleared away before we had even finished eating, leaving us with nowhere to put the rest of our food except on the table or even on our laps. The lack of attentiveness and basic customer service made breakfast the worst part of an otherwise pleasant stay. It felt as though guests were expected to serve themselves while staff remained disengaged. This experience fell well below the standard we would expect from a hotel of this quality.