Underground

Went here tonight ....never again we went to the bar and was asked if were just in..said yes and was told we would have to go over to the other side of the bar to get a drink....its about time Darren the so called owner got his staff in hand ...this place could be a great venue but the staff dont realize that customers money is good anywhere....also its about time that enviromental health paid a visit and checked how they wash the glassware....doubleing up glassware in glass washers is just a no no....come into the real world...check out the Gallery thats how a bar gets run...time to quit Darren get your bar and staff in order...wont be back ...that was 7 customers you lost tonigh ....good luck m8 your gonna need it to stay afloat .

I attended underground with a couple of friends and was rudely awakened by a long haired employee on the 10th of April, that I and my friend were extremely unwelcome. We were told in horrible tone that our presence was unacceptable for the bar and were told to leave, that we respectfully done immediately as we were completely sober and in shock by this treatment, I would encourage any girls to stay clear of this bar as you will be treated with de humanising disrespect based on gender and sexuality preference, leading to feeling of discomfort as no one’s else In our group was asked to leave, as they were males who’s sexual orientation was men. I am utterly in shock by this employees behaviour towards me and my friend, and have never before experienced such treatment from staff member. (Not to mention that our ID’s were not checked at entrance) We thought considering this bar was lgbtq inclusive that we would be treated with reaspect, however this was not the case, hoping no one’s else receives such treatment, thank you.

My home from home , always welcoming and its a must to come to bingo on a Saturday with Brucie Bear 🐻

I’ve been to this bar a few times with friends and unfortunately the customer service from Sandra has been consistently poor. Her attitude towards customers often comes across as abrupt and dismissive. This also hasn’t been a one-off. It’s been the same on several visits, and after looking through other reviews on this page it seems we’re not the only people who’ve experienced it. It’s a shame because I do really like the bar itself and we always end up going there when we’re in Glasgow.

We’ve visited this bar a number of times when coming through to Glasgow and we usually enjoy the music, the atmosphere among the customers, and especially the karaoke. The DJ/karaoke host on our last visit was excellent and really created a great atmosphere. Unfortunately our experience was seriously overshadowed by a member of staff called Sandra. My friend Emma asked, quite innocently, if cocktails were available and was told abruptly that she couldn’t have one because “this is a man’s bar.” The way it was said felt dismissive and ostracising. It’s not something you would expect to hear in a venue connected to a community that usually prides itself on inclusivity. What made it particularly uncomfortable for me is that Emma is a close friend who has supported me through many of the experiences that a lot of gay people go through. Bringing her into what should be a social space where people feel comfortable, only to have her spoken to like that, was genuinely embarrassing. Later in the evening when I went to order our final drink, Sandra paused and said she was deciding whether she should serve me. I explained that we had only had around four drinks throughout the evening, to which she replied “four drinks in here, you mean?” and laughed, suggesting we must have been drinking elsewhere. She then commented that my friend looked “much drunker” than I did. I explained that Emma was simply a bit giddy from enjoying the karaoke. Sandra responded by saying that people aren’t allowed to get too giddy or drunk in the bar, but then still chose to serve us anyway, which made the whole interaction feel unnecessarily confrontational and inconsistent. I should also mention that I work in hospitality myself and fully understand licensing laws and the responsibility staff have when it comes to refusing service if someone is intoxicated. That wasn’t the issue here. What felt uncomfortable was the way the situation was handled and the tone that was used. This also didn’t feel like a one-off incident. We’ve experienced similar behaviour from the same member of staff on several visits but have mostly brushed it off in the past because she clearly has a strong personality behind the bar. However on this occasion it crossed the line into being unnecessarily rude and unwelcoming. It’s a shame because we genuinely enjoy the venue, the music, and the karaoke, and the atmosphere among the customers is usually great. Experiences like this, however, leave a very poor impression and risk putting people off returning.

Badly needs disinfectant and new toilet seats/toilets. Badly needs cleaning everywhere! New difrent colour paint instead od 20 year old paint work. Broken mirrors and wires and seats covered in black duck tape. Hygiene is a 0.glases with lipstick obviously not being washed and rinced in the proper way. Everything needs washed in their properly 😒

Jamie’s New Years Day karaoke was 10/10 Friendly staff & great atmosphere

Avoid at all costs. Typical catty gay bar with unfriendly and judgemental staff. Grubby, dimly lit bar.

The best way to describe this place is just fun. The staff were wonderful and the patrons were as well.

Visiting the city alone this is the only gay bar i could go to. The others wouldn't let me in although i wasn't drunk. Glasgow feels very cold and strange on the gay scene. I am really grateful to Underground for being a nice bar to visit.

Had an amazing night at Underground! The staff were super friendly and welcoming, and the karaoke made the whole place such a fun vibe. Great spot for a lively night out in Glasgow—I’ll definitely be back!

Great atmosphere in this place, there's a cool guy called Bruce that does bingo and karaoke, great banter out of him, bar staff are lovely, gorgeous guy drew was uber friendly :-) I rarely say anything bad about people but theres one woman working the bar who has a serious attitude problem, zero craic out of her and felt i was annoying her by asking her for a drink. Outside of her bad attitude I love this place