Crowne Plaza Newcastle - Stephenson Quarter by IHG

Rooms were large and well furnished. Service was great and location very convenient.

Excellent hotel and Redina is always great to us in reception

Really nice place to stay. Friendly staff. And great facilities

Held up to expectations

Food not to good

Great location friendly staff nice rooms.

Canny hotel first time staying very clean and tidy. Breakfast was very nice and plentiful full English to fruits. Short walk in to the city plenty to do and see short walk to river. The staff are very friendly and accommodating.

I was very disappointed with my stay at this hotel. The pictures made it look stunning and promising, but the reality was completely different. This was the most expensive hotel I have ever stayed and i been places…at when it comes to food and drinks, yet the quality did not match the prices at all. The food arrived cold, tasteless, and we even had to send it back. For what they charge, the standards should be much higher. One of the main reasons I booked this hotel and travelled from Oxford was to relax and enjoy the spa facilities. However, when we arrived, we were told the spa area was already full and there was a waiting list. Nobody informed us about this in advance, which was extremely frustrating and ruined the experience for us. The staff were also unfriendly and seemed uninterested in helping or caring about guests’ concerns. Overall, the hotel looked much better in the photos than in reality, and unfortunately the experience did not justify the high prices at all.