Renaissance Dallas Richardson Hotel

Beatriz at the front desk is amazing! She was able to accommodate our room requests on a very busy weekend and went above and beyond to get me a lost item I left in my room after checkout. Thank you Beatriz!

Lawrence, at the restaurant, and Robert, at the bar, were awesome!

Dear Renaissance Management First of please train your Front desk staff as to how to speak and talk to other people who visit the premises for delivery purposes im sure they dont talk to your in house guests the same way, so here the thing me and wife were doing Door Dash on 06/27/26 and wanted to drop the food. But the room number was conflicting as it was showing 2 different units so we wanted to confirm the unit with the name, Ms Karen was serving someone and we waited paternity for 5 mnts but realized it will take more time. So my wife politely interrupted and ask if she could answer a question but Ms Karen very very Rudely brushed her out. Im not writing this post in Frustration infact im very calm So dear Renaissance Management can u please train your Front Desk to treat everyone equally We Door Dashers are HUMANS TOO !! and my wife loves her job !!!!!

Great place with swimming pool, restaurant and lounge

This is the hotel I stay at whenever I go on business trips to Dallas. Valet parking or self-parking is available. Self-parking is available in the parking garage for $15 per day. It is the luxury hotel with the best facilities in the area. The rooms are spacious and nice, but many rooms have bathroom fans with weak suction power. It seems that the fans in the higher floors are generally weak. If you are a Marriott Bonvoy Platinum member, you can use the lounge on the 12th floor. It offers simple hors d'oeuvres for breakfast and dinner. Dessert is also provided every evening. However, it seems there are no alcohol options. I frequently used the breakfast buffet on the first floor. Thanks to Jairo, who always greeted me with a bright smile whenever I visited, I was able to start my day in a good mood. On my first visit, I asked for coffee in a to-go cup, and from the next time on, he remembered and asked me first. The buffet options were also good.

Great hotel, great service, largish rooms, clean and tidy. Sometimes one of the elevators breaks down which can be annoying. Also only one dining option within walking distance of the hotel.

Have been here twice in 6 months. Water pressure is very bad or you will have no water at all, what are you willing to risk? Service at the bar is very slow no matter what... Extremely slow manager seems to get mad at his employees and they don't know how to split bills, The expectation is that your drinks will be slow and that's it...

Big rooms, great staff. Jairo served us every morning for breakfast and was fantastic. Will return.

Nice hotel in a good location..jairo at breakfast has been amazing

This is my third trip to the Dallas area this year, but my first time staying at the Renaissance Richardson. It was a beautiful stay. I felt safe. The service was great. Claudia and Jairo provided amazing service very polite, very professional. I look forward to returning it soon. I was here on business and felt very safe thank you.

The staff on the whole are great - friendly, professional, sweet. I had issues coming in regarding the wifi. I couldn't get the wifi upgrade sorted, and the app told me to call the front desk. The front desk told me to calm the customer service line for Marriott, and they had to hunt for the number after I asked. 30min on hold with corporate and three people later, they had no idea what the front desk woman was saying bc they never had clients call to get their wifi upgraded. While having the corporate care person on speaker on my mobile, I called back down to the front desk from the room and was promptly put on hold for several minutes. Once she finally got back on the line, it was someone else. He told me that no, there's no upgraded wifi at that location any longer. What a shame to waste nearly an hour over staff not knowing their own policy. The room has all slow charging outlets and the only charging station near the beds is on a lamp - which you can't plug in a normal plug due to the curve of the actual lamp structure. One of the wall sockets doesn't work by the television either. My breakfast room service order was wrong, the air conditioner in room 422 was quite loud all night and clicked, and the carpet was stained with an odd smell. The iron also leaked all over my suit and I had to call for another iron, and that ones steam function didn't work. The hotel itself is beautiful, the gym was fantastic, and the pool was clean. I'd stay here again but not for work again due to the WiFi. Nicely placed near the highest and easy to get to.

Great hotel, thank you. Lawrenceand staff in the restaurant are always a pleasure to see.

I've stayed here 3 times now, and I especially appreciate the spacious rooms and the bar soap that doesn't dry out my hands. The staff is always professional, friendly, and helpful. There is a nice park within walking distance. The gym has really nice and up-to-date equipment. I would highly recommend this hotel if you are going to be in the area.